Customer Planning & Growth Strategy Lead
Welcome to H&M, a global fashion brand known for our innovative designs and commitment to sustainability. We are currently seeking a dynamic and strategic individual to join our team as the Customer Planning & Growth Strategy Lead. In this role, you will be responsible for driving our customer growth through data-driven insights and implementing effective strategies to enhance the customer journey. If you are a proactive and analytical thinker with a passion for fashion and a strong understanding of customer behavior, we want you to be a part of our team.
- Develop and implement customer growth strategies to drive sales and increase customer retention.
- Analyze customer data and market trends to identify opportunities for growth and make data-driven recommendations.
- Collaborate with cross-functional teams to develop and execute customer-centric initiatives.
- Monitor and report on key performance indicators related to customer growth and engagement.
- Conduct market research and stay up-to-date on industry trends to inform strategies and tactics.
- Identify and prioritize customer segments and develop targeted marketing campaigns to reach them.
- Work closely with the marketing team to develop messaging and creative assets that resonate with our target customers.
- Utilize customer feedback and insights to continuously improve the customer journey and experience.
- Develop and maintain relationships with key stakeholders, including internal teams and external partners.
- Stay informed on competitors' strategies and customer trends to ensure H&M remains competitive in the market.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Experience In Retail Customer Planning And Growth Strategy, Preferably In The Fashion Industry.
Strong Analytical Skills And Proficiency In Data Analysis Tools Such As Excel And Tableau.
Excellent Communication And Leadership Skills, With The Ability To Collaborate And Influence Cross-Functional Teams.
In-Depth Knowledge Of Market Trends, Consumer Behavior, And Competitive Landscape In The Retail Industry.
Project Management
Data Analysis
Market Research
Budget management
Sales forecasting
Team Leadership
Customer segmentation
Customer engagement
Campaign planning
brand positioning
Retail Strategy
Trend Forecasting
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Customer Planning & Growth Strategy Lead in New York, NY, USA is $90,000 to $130,000 per year. However, this can vary depending on factors such as the specific company, industry, and level of experience. Additionally, bonuses and benefits may also impact the overall compensation for this role.
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Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. As of November 2019, H&M operates in 74 countries with over 5,000 stores under the various company brands, with 126,000 full-time equivalent positions.
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