Pharmacy Care Representative
Are you passionate about healthcare and customer service? Do you have a knack for building relationships and providing exceptional care? If so, we have the perfect opportunity for you! H-E-B is currently seeking a dedicated and personable Pharmacy Care Representative to join our team. In this role, you will have the opportunity to make a positive impact on our customers by providing them with the best possible pharmacy care experience. As a Pharmacy Care Representative, you will play a crucial role in ensuring the success of our pharmacy department by utilizing your exceptional communication and problem-solving skills. Join us at H-E-B and become a valued member of our pharmacy team!
- Provide exceptional customer service to all pharmacy customers, including greeting them with a friendly and welcoming attitude.
- Build and maintain positive relationships with customers, ensuring their needs and concerns are addressed in a timely and professional manner.
- Assist customers with inquiries, requests, and concerns, both in person and over the phone, in a knowledgeable and compassionate manner.
- Educate customers on pharmacy services, products, and promotions, and provide guidance in selecting the best options for their needs.
- Process prescriptions accurately and efficiently, including data entry, insurance verification, and medication dispensing.
- Collaborate with the pharmacy team to ensure smooth operations and excellent customer service.
- Act as a liaison between customers and the pharmacy team, ensuring effective and timely communication.
- Maintain a clean and organized work environment, including inventory management and restocking of supplies.
- Adhere to all pharmacy policies and procedures, including safety and confidentiality guidelines.
- Continuously strive to improve customer satisfaction and loyalty by seeking feedback, addressing concerns, and identifying areas for improvement.
- Stay up-to-date with industry trends and developments in order to provide the best possible service and care to customers.
- Uphold H-E-B's values and commitment to providing the highest quality of service to our customers.
Strong Knowledge Of Pharmacy Products And Services: A Pharmacy Care Representative At H-E-B Should Have A Thorough Understanding Of The Various Medications, Supplements, And Other Products Offered At The Pharmacy. This Includes Knowledge Of Their Uses, Dosage, Potential Side Effects, And Interactions.
Excellent Customer Service Skills: As A Pharmacy Care Representative, You Will Be The Primary Point Of Contact For Customers At The Pharmacy. Therefore, Strong Interpersonal And Communication Skills Are Essential To Provide High-Quality Customer Service And Address Any Concerns Or Questions.
Attention To Detail: Accuracy Is Crucial In The Pharmacy Industry, As Even The Slightest Mistake Can Have Serious Consequences For A Patient's Health. A Pharmacy Care Representative Should Have Excellent Attention To Detail To Ensure The Correct Medications Are Dispensed And Any Necessary Instructions Are Provided To The Customer.
Ability To Work In A Fast-Paced Environment: H-E-B Pharmacies Can Get Busy, Especially During Peak Hours. A Pharmacy Care Representative Should Be Able To Handle A Fast-Paced Work Environment While Maintaining A High Level Of Efficiency And Accuracy.
Understanding Of Insurance And Billing Processes: Many Customers May Have Questions Or Concerns About Insurance Coverage Or Billing For Their Medications. A Pharmacy Care Representative Should Have A Basic Understanding Of Insurance Processes And Be Able To Assist Customers In Navigating Them.
Data Entry
Inventory Management
Communication
Time Management
Multitasking
Attention to detail
customer service
Cash Handling
Teamwork
Problem-Solving
Medication Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Pharmacy Care Representative in Corpus Christi, TX, USA is $36,000 - $49,000 per year. This can vary depending on factors such as experience, education, and specific job duties. Some pharmacies may also offer additional benefits such as health insurance and bonuses.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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