Welcome to H-E-B, where we believe in making a positive difference in the lives of our customers through exceptional service and care. We are currently seeking a motivated and customer-focused individual to join our team as a Pharmacy Care Representative. In this role, you will have the opportunity to directly impact the health and well-being of our community by providing top-notch care and assistance to our pharmacy customers. We are looking for someone who is passionate about helping others, has excellent communication skills, and is committed to delivering an exceptional customer experience. If this sounds like you, we would love for you to join our team and be a part of our mission to make a difference, one customer at a time.
- Greet and welcome customers to the pharmacy with a friendly and positive attitude.
- Provide exceptional customer service by listening to and addressing customer needs and concerns.
- Assist customers with questions and inquiries about medications, prescriptions, and other pharmacy services.
- Accurately input and process customer prescriptions and insurance information.
- Maintain a clean and organized work environment to ensure a safe and efficient workflow.
- Educate customers on proper medication usage, potential side effects, and other important information.
- Collaborate with pharmacists and other healthcare professionals to ensure timely and accurate filling of prescriptions.
- Keep up-to-date on pharmacy products and services to effectively inform and educate customers.
- Handle customer complaints and issues in a professional and timely manner.
- Adhere to all pharmacy policies and procedures to ensure the safety and well-being of customers.
- Maintain customer confidentiality and follow HIPAA regulations.
- Participate in ongoing training and development programs to enhance knowledge and skills.
- Contribute to a positive and supportive team environment.
- Be a brand ambassador by representing H-E-B's commitment to exceptional service and care.
- Continuously strive to make a positive difference in the lives of our customers.
Knowledge Of Pharmaceuticals: A Pharmacy Care Representative At H-E-B Must Have A Strong Understanding Of Various Medications, Their Uses, And Potential Side Effects. They Should Also Be Familiar With Drug Interactions And Be Able To Answer Questions From Customers About Their Prescriptions.
Communication Skills: Effective Communication Is Essential For A Pharmacy Care Representative. They Must Be Able To Communicate Clearly And Professionally With Customers, Healthcare Providers, And Other Team Members. This Includes Active Listening, Providing Accurate Information, And Resolving Any Issues Or Concerns.
Customer Service Experience: H-E-B Places A High Value On Providing Exceptional Customer Service. A Pharmacy Care Representative Should Have Previous Experience In A Customer-Facing Role And Be Able To Handle Difficult Situations With Empathy And Patience.
Attention To Detail: Accuracy Is Crucial When Working With Medications. A Pharmacy Care Representative Must Have Excellent Attention To Detail To Ensure That Prescriptions Are Filled Correctly And All Necessary Information Is Recorded Accurately.
Computer Proficiency: In Today's Digital Age, Proficiency With Computers And Technology Is A Must For A Pharmacy Care Representative. They Should Be Comfortable Using Pharmacy Software To Process Prescriptions, Input Customer Information, And Manage Inventory. Additionally, Basic Knowledge Of Microsoft Office And Email Is Necessary For Communication And Record-Keeping Purposes.
Communication
Time Management
Attention to detail
customer service
Cash Handling
Teamwork
Computer skills
Organization
Problem-Solving
Multi-tasking
Product
Medication Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Pharmacy Care Representative in McKinney, TX, USA is $32,000 - $45,000 per year. This salary range may vary depending on the specific job duties, experience level, and employer. It is recommended to research the specific company and their salary ranges for a more accurate estimate.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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