Welcome to H-E-B, where we believe in making a positive difference in the lives of our customers through exceptional service and care. We are currently seeking a dedicated and compassionate Pharmacy Care Representative to join our team and help us continue our mission of providing quality healthcare to our community. As a Pharmacy Care Representative, you will play a crucial role in supporting our pharmacy operations and ensuring that our customers receive the best care possible. If you have a passion for helping others, a strong attention to detail, and excellent communication skills, we would love to have you on our team. Join us at H-E-B and make a meaningful impact on the health and well-being of others.
- Greet and welcome customers to the pharmacy with a positive and friendly attitude.
- Provide exceptional customer service by answering questions, addressing concerns, and resolving any issues related to pharmacy services.
- Assist customers with prescription refills and transfers, while adhering to all privacy and confidentiality guidelines.
- Accurately and efficiently process prescriptions, insurance claims, and payments.
- Maintain a clean and organized work area, including shelves, counters, and equipment.
- Collaborate with pharmacy team to ensure timely and accurate filling of prescriptions.
- Educate customers on medication usage, potential side effects, and other relevant information.
- Continuously update knowledge of pharmacy products and services, as well as insurance policies and regulations.
- Complete administrative tasks, such as record-keeping, inventory management, and data entry.
- Adhere to all safety and security protocols to maintain a safe working environment.
- Proactively seek out opportunities to improve customer satisfaction and overall pharmacy operations.
- Communicate effectively with customers, pharmacy team, and other departments within the store.
- Attend training sessions and meetings to stay up-to-date on company policies and procedures.
- Maintain a professional and courteous demeanor at all times.
- Uphold the company's mission and values while representing H-E-B to the community.
Knowledge Of Pharmacy Operations And Procedures: A Successful Pharmacy Care Representative At H-E-B Should Have A Strong Understanding Of Pharmacy Operations And Procedures, Including Medication Dispensing, Insurance Billing, And Inventory Management.
Excellent Customer Service Skills: As The Primary Point Of Contact For Customers, A Pharmacy Care Representative Must Possess Exceptional Customer Service Skills To Address Inquiries, Provide Accurate Information, And Resolve Issues In A Professional And Friendly Manner.
Attention To Detail: Accuracy Is Crucial In The Pharmacy Industry, And A Pharmacy Care Representative Must Have A Keen Eye For Detail To Ensure That Medication Orders Are Filled Correctly And All Necessary Documentation Is Completed Accurately.
Communication Skills: Effective Communication Is Essential In This Role, As A Pharmacy Care Representative Must Be Able To Communicate Clearly And Effectively With Both Customers And Healthcare Professionals. This Includes Active Listening, Asking Relevant Questions, And Providing Clear And Concise Information.
Ability To Multitask And Work In A Fast-Paced Environment: The Pharmacy Can Be A Busy And Fast-Paced Environment, And A Successful Pharmacy Care Representative Should Be Able To Multitask And Work Efficiently Under Pressure. This Includes Accurately Managing Multiple Tasks And Priorities Simultaneously While Maintaining A High Level Of Customer Service.
Communication Skills
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Sales skills
Problem-Solving
Medication Knowledge
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Pharmacy Care Representative in Mercedes, TX, USA is $37,000 - $51,000 per year. This range can vary depending on factors such as experience, location, and employer. Additionally, benefits and bonuses may also be included in the total compensation package.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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