Welcome to H-E-B, where we strive to make a positive impact on the lives of our customers through exceptional service and quality products. We are currently seeking a compassionate and knowledgeable Pharmacy Care Representative to join our team and help us provide top-notch care for our valued customers. This role requires a highly motivated individual with strong communication skills and a passion for helping others. If you possess the necessary qualifications and a deep understanding of the pharmaceutical industry, we encourage you to apply and become an integral part of our mission to make a difference in the communities we serve.
- Greet and welcome customers in a friendly and professional manner.
- Provide exceptional customer service by addressing customer inquiries and concerns in a timely and efficient manner.
- Assist customers with prescription orders and refill requests.
- Educate customers on the proper use and storage of medications.
- Maintain accurate and confidential customer records.
- Collaborate with pharmacists to ensure accurate and timely filling of prescriptions.
- Keep updated on pharmaceutical industry developments and changes.
- Handle cash register transactions and maintain accurate records.
- Solve customer issues and complaints with empathy and professionalism.
- Comply with all safety and security protocols in the pharmacy.
- Maintain a clean and organized work environment.
- Participate in ongoing training and development to stay knowledgeable about current policies, procedures, and products.
- Proactively identify opportunities to improve the customer experience.
- Support the overall goals and objectives of the pharmacy and company.
- Demonstrate a high level of compassion and understanding towards customers and their needs.
Knowledge Of Pharmaceuticals And Medications: A Pharmacy Care Representative At H-E-B Should Have A Strong Understanding Of Various Medications And Their Uses, As Well As Common Health Conditions And Treatments.
Excellent Customer Service Skills: This Role Involves Interacting With Customers On A Daily Basis, So Strong Communication And Interpersonal Skills Are Essential. A Pharmacy Care Representative Should Be Able To Provide Friendly And Helpful Service To Customers, While Also Maintaining Professionalism.
Attention To Detail: Accuracy Is Crucial In The Pharmaceutical Industry, As Even A Small Mistake Can Have Serious Consequences. A Pharmacy Care Representative Should Have A High Level Of Attention To Detail To Ensure That All Prescriptions And Medications Are Processed Correctly.
Ability To Work In A Fast-Paced Environment: H-E-B Pharmacies Can Be Busy And Fast-Paced, Especially During Peak Hours. A Pharmacy Care Representative Should Be Able To Handle A High Volume Of Customers And Prescriptions While Maintaining A Positive And Efficient Attitude.
Knowledge Of Insurance And Billing Processes: Many Customers Use Insurance To Cover The Cost Of Their Prescriptions, So A Pharmacy Care Representative Should Be Familiar With Insurance Policies And Billing Procedures. This Includes Verifying Insurance Coverage, Processing Claims, And Explaining Insurance-Related Information To Customers.
Communication
Time Management
Attention to detail
customer service
Patient care
Teamwork
Organization
Sales skills
Problem-Solving
Computer Literacy
Multi-Task
Medication Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Pharmacy Care Representative in Austin, TX, USA is between $35,000 and $48,000 per year. This salary range can vary depending on the individual's experience, qualifications, and the specific company they are working for. Additionally, factors such as bonuses and benefits can also impact the overall salary.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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