Customer Service Assistant
Welcome to H-E-B, where we strive to provide exceptional service to our valued customers. We are currently seeking a friendly and motivated Customer Service Assistant to join our team. In this role, you will have the opportunity to interact with our customers on a daily basis, ensuring their needs are met and their shopping experience is enjoyable. We are looking for someone who is passionate about providing top-notch customer service and has excellent communication skills. If you are a team player who is dedicated to making a positive impact, we would love to have you on our team.
- Greet and welcome customers as they enter the store
- Provide friendly and efficient service to all customers
- Assist customers with finding products and answering any questions they may have
- Handle customer inquiries and complaints in a timely and professional manner
- Maintain a clean and organized work area to ensure a pleasant shopping environment
- Process customer transactions accurately and efficiently
- Collaborate with other team members to ensure smooth and efficient operation of the store
- Continuously strive to meet and exceed customer expectations
- Actively seek out opportunities to improve customer service processes and procedures
- Maintain a positive and professional attitude at all times
- Attend training and development sessions to improve customer service skills
- Comply with all company policies and procedures to ensure a safe and productive work environment.
Excellent Communication Skills: A Customer Service Assistant Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Environment, Is Often Required For This Position. This Will Demonstrate The Candidate's Ability To Handle Customer Inquiries And Resolve Issues Efficiently.
Problem-Solving Skills: A Customer Service Assistant Should Have The Ability To Think On Their Feet And Come Up With Creative Solutions To Address Customer Concerns And Complaints.
Teamwork: Working As Part Of A Team Is Essential In A Customer Service Role, As The Assistant Will Need To Collaborate With Other Store Employees To Provide The Best Possible Service To Customers.
Knowledge Of H-E-B Products And Services: Familiarity With H-E-B's Products And Services Is Beneficial For A Customer Service Assistant, As They Will Be Responsible For Answering Customer Inquiries And Providing Information About The Store's Offerings.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Active listening
Teamwork
Empathy
Patience
Problem-Solving
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Assistant in Mansfield, TX, USA is between $25,000 and $35,000 per year. Salaries can vary based on factors such as experience, skills, and the specific company hiring.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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