Customer Service Assistant
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Assistant at H-E-B. In this role, you will have the opportunity to interact with our valued customers on a daily basis, providing top-notch service and assistance. We are looking for someone who is passionate about helping others and has excellent communication skills. If you thrive in a fast-paced environment and enjoy working with a diverse team, we would love to have you on board.
- Greet and assist customers in a friendly and welcoming manner.
- Provide excellent customer service by addressing inquiries, concerns, and complaints promptly and professionally.
- Act as a knowledgeable resource for customers, answering questions and providing information about products, services, and store policies.
- Process transactions accurately and efficiently, including handling payments and returns.
- Maintain a clean and organized work area, including shelves, displays, and checkout counters.
- Collaborate with team members to ensure a positive shopping experience for customers.
- Stay up-to-date on current promotions, sales, and product information to effectively assist customers.
- Continuously seek opportunities to improve the customer experience and provide feedback to management.
- Follow all company policies and procedures, including safety and security protocols.
- Handle difficult or escalated customer situations with tact and composure.
- Assist with inventory management, including restocking shelves and monitoring stock levels.
- Participate in ongoing training and development to enhance customer service skills and product knowledge.
- Communicate any customer feedback or concerns to the appropriate department or manager.
- Maintain a positive and professional attitude at all times, representing the company in a positive light to customers.
- Adhere to all company standards for attendance, punctuality, and dress code.
Excellent Communication Skills: A Customer Service Assistant At H-E-B Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs.
Customer Service Experience: Prior Experience In A Customer Service Role Is Desirable For This Position, As It Demonstrates The Ability To Handle Various Customer Interactions And Resolve Issues Efficiently.
Strong Problem-Solving Skills: H-E-B's Customer Service Assistants Must Be Able To Think On Their Feet And Come Up With Creative Solutions To Address Customer Concerns And Inquiries.
Ability To Work In A Fast-Paced Environment: This Job Requires Individuals Who Can Work Under Pressure And Multitask Effectively, As Customer Service Assistants At H-E-B Are Often Required To Assist Multiple Customers At Once.
Team Player: H-E-B Values A Collaborative And Supportive Work Environment, And Customer Service Assistants Must Be Able To Work Well With Others And Contribute To A Positive Team Dynamic.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Assistant in Mercedes, TX, USA is $22,000 to $35,000 per year. This may vary depending on the specific job duties, experience level, and company. Some higher paying positions in this field may offer salaries up to $50,000 per year.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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