Customer Service Assistant
Welcome to H-E-B, where we strive to provide exceptional customer service to our valued shoppers every day. As a Customer Service Assistant, you will play a crucial role in ensuring that our customers have a positive and enjoyable shopping experience. We are looking for a friendly, outgoing, and reliable individual who is passionate about helping others. If you have excellent communication and problem-solving skills, a strong attention to detail, and a desire to go above and beyond for our customers, we want to hear from you! Join our team and become a part of a company that values and invests in its employees.
- Greet and welcome customers to the store in a friendly and approachable manner.
- Answer customer inquiries and provide accurate information about store products, services, and policies.
- Assist customers with finding products and completing purchases.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Maintain a clean and organized store environment, ensuring that shelves are stocked and displays are visually appealing.
- Operate cash registers and process transactions accurately.
- Promote and upsell store products and services to customers.
- Collaborate with other team members to ensure efficient and effective customer service.
- Keep up-to-date with store promotions, sales, and special events to provide accurate information to customers.
- Attend training sessions and meetings to stay informed about company policies and procedures.
- Follow safety and security measures to protect the store and its customers.
- Maintain a positive attitude and professional demeanor at all times.
- Continuously strive to improve customer service skills and provide exceptional service to all customers.
- Perform other duties as assigned by store management.
Strong Communication Skills: A Customer Service Assistant At H-E-B Should Have Excellent Communication Skills To Effectively Interact With Customers, Listen To Their Concerns, And Provide Helpful Solutions.
Problem-Solving Abilities: The Ability To Think Critically And Come Up With Creative Solutions Is Crucial For A Customer Service Assistant. They Should Be Able To Resolve Customer Complaints And Ensure Customer Satisfaction.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Or Grocery Setting, Is Often Desired For This Position. This Shows An Understanding Of Customer Needs And The Ability To Handle Various Customer Service Situations.
Organizational Skills: A Customer Service Assistant Should Be Organized And Able To Handle Multiple Tasks Efficiently. They May Be Responsible For Managing Customer Inquiries, Returns, And Exchanges While Also Keeping The Customer Service Area Clean And Well-Stocked.
Team Player: H-E-B Values Teamwork And Collaboration. A Customer Service Assistant Should Be Able To Work Well With Others, Communicate Effectively With Colleagues, And Contribute To A Positive And Productive Work Environment.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Active listening
Teamwork
Organization
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Assistant in Kingwood, WV 26537, USA is $24,000 - $35,000 per year. Salaries may vary based on experience, location, and specific job duties.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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