H-E-B

Customer Service Assistant

H-E-B

Spring, TX 77373, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to H-E-B, where we believe in making every shopping experience exceptional. We are currently seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will play a crucial role in providing top-notch service to our valued customers. We are looking for candidates who possess excellent communication skills, have a passion for customer satisfaction, and are able to thrive in a fast-paced environment. If you are a team player with a positive attitude, we would love to have you on our team!

  1. Greet and welcome customers in a friendly and professional manner.
  2. Provide exceptional customer service by assisting customers with their inquiries, concerns, and purchases.
  3. Maintain a positive and helpful attitude towards customers at all times.
  4. Handle and resolve customer complaints and issues promptly and effectively.
  5. Ensure all merchandise and displays are well-maintained and organized.
  6. Process customer transactions accurately and efficiently.
  7. Assist with restocking and replenishing products on the sales floor.
  8. Collaborate with team members to ensure a smooth and efficient operation of the store.
  9. Continuously strive to meet and exceed customer expectations.
  10. Communicate with customers and team members in a courteous and professional manner.
  11. Stay updated on product knowledge and promotions to provide accurate and helpful information to customers.
  12. Maintain a clean and safe work environment for customers and team members.
  13. Follow all company policies and procedures, including those related to safety and security.
  14. Attend and actively participate in training programs and meetings.
  15. Take on additional tasks and responsibilities as assigned by management.
Where is this job?
This job is located at Spring, TX 77373, USA
Job Qualifications
  • Excellent Communication Skills, Both Verbal And Written, With The Ability To Effectively Interact With Customers In A Friendly And Professional Manner.

  • Strong Problem-Solving And Conflict Resolution Abilities, With The Capacity To Handle Difficult Customer Situations With Empathy And Tact.

  • Proficiency In Basic Computer Skills, Including Knowledge Of Point-Of-Sale Systems And The Ability To Navigate Online Customer Service Platforms.

  • Prior Experience In A Customer Service Role, Preferably In A Retail Or Food Service Environment.

  • Flexibility And Adaptability To Work A Variety Of Shifts, Including Evenings, Weekends, And Holidays, As Well As The Willingness To Assist In Other Areas Of The Store As Needed.

Required Skills
  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Teamwork

  • Empathy

  • Problem-Solving

  • Adaptability

  • Customer

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Spring, TX 77373, USA is $35,000 to $45,000 per year. This may vary depending on the specific company, experience level, and other factors. It is important to research and compare salaries from different sources to get a better understanding of the market rate for this role in your area.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 1st, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started