H-E-B

Customer Service Assistant

H-E-B

Hutto, TX 78634, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At H-E-B, we believe that serving our customers with excellence is the key to our success. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will have the opportunity to make a positive impact on our customers' shopping experience by providing friendly and efficient service. To excel in this position, you must have excellent communication skills, a strong attention to detail, and a passion for helping others. If you are someone who thrives in a fast-paced environment and enjoys working with a diverse group of individuals, we encourage you to apply for this exciting opportunity at H-E-B.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Assist customers with their shopping needs, including locating products and answering questions.
  3. Maintain a clean and organized work environment to ensure a positive shopping experience for customers.
  4. Operate cash registers and handle transactions accurately and efficiently.
  5. Resolve customer complaints and concerns in a timely and satisfactory manner.
  6. Collaborate with team members to ensure smooth and efficient store operations.
  7. Keep up-to-date with current promotions, products, and services to provide accurate information to customers.
  8. Follow company policies and procedures to ensure compliance with safety, security, and customer service standards.
  9. Proactively identify and address potential issues or challenges that may impact customer satisfaction.
  10. Continuously seek opportunities to improve and enhance the customer service experience.
  11. Communicate effectively with customers and team members to provide a positive and welcoming atmosphere.
  12. Provide training and guidance to new team members to ensure consistent customer service standards are met.
  13. Collaborate with other departments to address customer needs and resolve issues.
  14. Attend training and development programs to enhance job knowledge and skills.
  15. Maintain a positive and professional attitude at all times to represent the H-E-B brand.
Where is this job?
This job is located at Hutto, TX 78634, USA
Job Qualifications
  • Excellent Communication Skills: As A Customer Service Assistant, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Communication Skills, Both Verbal And Written, Are Essential To Effectively Handle Customer Inquiries And Provide Solutions.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Or Grocery Setting, Is Highly Desirable. This Experience Will Demonstrate Your Ability To Handle Customer Interactions And Resolve Issues In A Timely And Satisfactory Manner.

  • Problem-Solving Skills: A Successful Customer Service Assistant Must Be Able To Think On Their Feet And Come Up With Creative Solutions To Address Customer Concerns. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.

  • Team Player: H-E-B Values Teamwork And Collaboration, And As A Customer Service Assistant, You Will Be Working Closely With Other Team Members To Ensure A Positive Customer Experience. The Ability To Work Well In A Team And Support Your Colleagues Is An Important Qualification For This Role.

  • Flexibility And Adaptability: The Retail Industry Is Fast-Paced And Constantly Changing, And This Applies To Customer Service As Well. A Customer Service Assistant Must Be Able To Adapt To Changing Situations And Be Flexible In Their Approach To Handling Customer Inquiries And Resolving Issues. This May Include Working Varying Shifts And Being Able To Juggle Multiple Tasks At Once.

Required Skills
  • Communication Skills

  • Time Management

  • Multitasking

  • Interpersonal skills

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Teamwork

  • Empathy

  • Problem-solving skills

  • Adaptability

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Hutto, TX 78634, USA is between $29,000 and $36,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry. Some Customer Service Assistants may also receive additional benefits such as health insurance and bonuses. It is important to research and compare salaries for similar positions in the area to get a more accurate understanding of the average pay for a Customer Service Assistant in Hutto, TX.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 1st, 2024
Apply BeforeSeptember 18th, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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