H-E-B

Customer Service Assistant

H-E-B
Taylor, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people person with a passion for providing exceptional customer service? Look no further than H-E-B! We are seeking a friendly and energetic Customer Service Assistant to join our team. In this role, you will have the opportunity to interact with customers, assist them with their needs, and contribute to creating a positive shopping experience. If you are a team player with strong communication skills and a desire to help others, we want to hear from you! Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity at H-E-B.

  1. Greet customers in a friendly and welcoming manner.
  2. Assist customers with finding products and provide recommendations.
  3. Handle customer inquiries and complaints in a professional and timely manner.
  4. Process transactions accurately and efficiently.
  5. Maintain a clean and organized work area.
  6. Collaborate with team members to ensure excellent customer service is provided at all times.
  7. Continuously strive to improve the overall shopping experience for customers.
  8. Stay up-to-date on product knowledge and promotions to effectively assist customers.
  9. Adhere to company policies and procedures.
  10. Follow all safety and security protocols to ensure a safe shopping environment for customers and employees.
  11. Communicate effectively with customers and team members in a professional and courteous manner.
  12. Attend training sessions and meetings as required.
  13. Take on additional responsibilities as needed to support the store and team.
  14. Maintain a positive and upbeat attitude to create a welcoming and enjoyable shopping experience for customers.
  15. Uphold the company's values and standards of customer service excellence.
Where is this job?
This job is located at Taylor, TX, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Assistant Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Inquiries Or Concerns.

  • Strong Problem-Solving Abilities: The Ability To Think Quickly And Find Solutions To Customer Issues Is Essential For A Customer Service Assistant. They Must Be Able To Handle Difficult Situations And Resolve Conflicts In A Calm And Professional Manner.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Or Grocery Setting, Is Often Required For This Position. This Demonstrates An Understanding Of Customer Needs And Expectations.

  • Attention To Detail: Customer Service Assistants Must Be Detail-Oriented To Accurately Process Transactions, Handle Payments, And Maintain Accurate Records. This Is Important For Ensuring Customer Satisfaction And The Smooth Operation Of The Store.

  • Team Player: Working As Part Of A Team Is A Crucial Aspect Of A Customer Service Assistant's Job. They Must Be Able To Collaborate With Colleagues To Provide Excellent Customer Service And Maintain A Positive Work Environment.

Required Skills

  • Communication

  • Time Management

  • Interpersonal skills

  • Attention to detail

  • customer service

  • Computer proficiency

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Product

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Taylor, TX, USA is $28,000-$35,000 per year. However, this can vary depending on the specific job duties, experience, and industry. Some customer service assistants may earn more if they have specialized skills or work in a higher-paying industry. It's always best to research the specific company and job posting for more accurate salary information.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 1st, 2024
Apply BeforeAugust 19th, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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