Customer Service Assistant
Are you a people person with a passion for providing exceptional customer service? Look no further! H-E-B is seeking a friendly and energetic Customer Service Assistant to join our team. In this role, you will have the opportunity to interact with our loyal customers while ensuring their needs are met and exceeded. If you have a positive attitude, excellent communication skills, and a strong desire to help others, we want to hear from you! Join our team and be a part of our commitment to making every shopping experience at H-E-B a memorable one.
- Greet and welcome customers in a friendly and professional manner.
- Engage with customers and provide exceptional service by addressing their needs and concerns.
- Provide guidance and assistance to customers in finding products and navigating the store.
- Process customer transactions accurately and efficiently.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Maintain a clean and organized work environment to ensure a positive shopping experience for customers.
- Stay knowledgeable about products, promotions, and store policies to effectively assist customers.
- Collaborate with team members to ensure timely and accurate completion of tasks.
- Effectively communicate with customers and team members to ensure a seamless shopping experience.
- Act as a brand ambassador by embodying the company's values and promoting a positive image.
- Continuously strive to improve customer satisfaction by seeking feedback and making necessary improvements.
- Adhere to all safety and security protocols to ensure a safe and secure environment for customers and team members.
- Perform other duties as assigned by the store management.
Strong Communication Skills: A Customer Service Assistant At H-E-B Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Customer Service Experience: Prior Experience In A Customer Service Role Is A Must For This Position. A Customer Service Assistant Should Be Able To Handle Customer Inquiries, Complaints And Provide Prompt And Satisfactory Solutions.
Problem-Solving Abilities: The Ability To Think On Their Feet And Find Innovative Solutions To Customer Issues Is A Crucial Qualification For This Role. A Customer Service Assistant Should Be Able To Handle Difficult Situations And Resolve Conflicts With Ease.
Attention To Detail: As A Customer Service Assistant, Attention To Detail Is Essential To Ensure Accuracy In Handling Customer Transactions, Processing Returns, And Maintaining Inventory Levels.
Team Player: H-E-B Values Teamwork, And A Customer Service Assistant Should Be Able To Work Collaboratively With Other Team Members To Provide A Positive And Seamless Customer Experience. They Should Also Be Able To Take Direction From Supervisors And Support Other Departments As Needed.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Cash Handling
Active listening
Teamwork
Problem-Solving
Adaptability
Conflict
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Customer Service Assistant in Santa Fe, TX, USA is between $24,000 and $37,000 per year. However, this can vary depending on factors such as level of experience, specific job duties, and the employer's industry and location.
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H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.
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