Customer Service Assistant

Welcome to H-E-B, a company dedicated to providing exceptional customer service and high-quality products to our valued customers. We are currently seeking a friendly, outgoing, and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be an integral part of our team, ensuring that each and every customer has a positive shopping experience. If you have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment, we want to hear from you!

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by assisting customers with inquiries, complaints, and product recommendations.
3. Ensure that the store is clean, organized, and well-stocked to enhance the customer's shopping experience.
4. Process customer transactions accurately and efficiently, including cash handling and using electronic payment systems.
5. Demonstrate in-depth knowledge of H-E-B's products and services to effectively assist customers in finding the right products for their needs.
6. Handle customer returns and exchanges in a timely and efficient manner.
7. Collaborate with team members to maintain a positive and productive work environment.
8. Follow all company policies and procedures regarding safety, security, and confidentiality.
9. Continuously strive to meet and exceed customer expectations, going above and beyond to ensure a positive shopping experience.
10. Maintain a positive and professional attitude at all times, representing H-E-B's values and brand.
11. Keep up-to-date with product knowledge and promotions to effectively communicate with customers.
12. Assist with store operations, including restocking shelves, organizing displays, and managing inventory.
13. Proactively identify and resolve any customer issues or concerns, escalating as necessary.
14. Attend and participate in training and development programs to enhance customer service skills and product knowledge.
15. Adhere to all health and safety regulations to ensure a safe and clean environment for customers and employees.

According to JobzMall, the average salary range for a Customer Service Assistant in Fort Worth, TX, USA is between $25,000 and $35,000 per year. This can vary depending on the specific company, industry, and level of experience of the employee. Some customer service assistants may also receive additional benefits such as health insurance, retirement plans, and bonuses.

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.