H-E-B

Customer Service Assistant

H-E-B
Katy, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people person with a passion for providing exceptional customer service? Look no further! H-E-B is seeking a friendly and enthusiastic Customer Service Assistant to join our team. In this role, you will have the opportunity to interact with our valued customers on a daily basis and ensure their shopping experience is nothing short of amazing. We are looking for someone who is dedicated, detail-oriented, and able to thrive in a fast-paced environment. If this sounds like you, we would love to have you as part of our H-E-B family.

  1. Interact with customers in a friendly and welcoming manner.
  2. Provide exceptional customer service by addressing and resolving any issues or concerns.
  3. Ensure the shopping experience for customers is positive and exceeds their expectations.
  4. Maintain a high level of professionalism and represent the company in a positive manner.
  5. Assist customers with locating products and answering any questions they may have.
  6. Keep a positive attitude and remain calm in high-stress situations.
  7. Maintain a clean and organized work area to create an inviting shopping environment.
  8. Continuously learn and stay updated on product knowledge to better assist customers.
  9. Collaborate with team members and other departments to ensure efficient and effective customer service.
  10. Handle and resolve customer complaints and escalate any complex issues to management.
  11. Process transactions accurately and efficiently.
  12. Adhere to company policies and procedures at all times.
  13. Attend training and meetings as required to further develop customer service skills.
  14. Demonstrate a strong work ethic and reliability by being punctual and completing tasks on time.
  15. Assist with other duties as assigned by management to support the overall success of the store.
Where is this job?
This job is located at Katy, TX, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Assistant At H-E-B Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Inquiries Or Concerns.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Either In A Retail Or Food Industry Setting, Is A Valuable Qualification For This Position. It Demonstrates An Understanding Of Customer Needs And The Ability To Provide High-Quality Service.

  • Problem-Solving Skills: A Customer Service Assistant Should Be Able To Think On Their Feet And Come Up With Creative Solutions To Resolve Customer Issues Or Complaints. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.

  • Attention To Detail: As A Customer Service Assistant, One Will Be Responsible For Handling Transactions, Processing Refunds Or Exchanges, And Monitoring Inventory Levels. Attention To Detail Is Crucial To Ensure Accuracy And Maintain The Store's Operations.

  • Team Player: H-E-B Values Teamwork, And A Customer Service Assistant Should Be Able To Work Collaboratively With Other Team Members To Achieve Common Goals. This Includes Being Flexible, Dependable, And Willing To Help Out In Other Areas When Needed.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Interpersonal skills

  • Attention to detail

  • customer service

  • Teamwork

  • Computer skills

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Katy, TX, USA is between $22,000 and $40,000 per year. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries and benefits packages for experienced candidates or those with specialized skills. It is always best to research the specific company and job listing for more accurate salary information.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 25th, 2024
Apply BeforeMay 22nd, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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