H-E-B

Customer Service Assistant

H-E-B

Cypress, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We are looking for an enthusiastic Customer Service Assistant to join the team at H-E-B! You will be the friendly face of our customer service team, helping to create a positive shopping experience for our customers. As a Customer Service Assistant, you will be responsible for providing outstanding support and services to create a pleasant and enjoyable shopping experience.The ideal candidate should have excellent communication and customer service skills, as well as an eagerness to learn and grow within the company. You should be confident in your abilities to troubleshoot issues, handle complaints, and provide helpful advice to customers. Additionally, you should be able to work well independently, as well as in a team environment.If you are looking for an opportunity to utilize your customer service skills and join a successful and growing organization, we would love to hear from you!

Responsibilities:

  1. Provide a high level of customer service to create a pleasant and enjoyable shopping experience.
  2. Troubleshoot customer issues and handle customer complaints.
  3. Give helpful advice and guidance to customers.
  4. Maintain professional communication with customers.
  5. Work independently and in a team environment.
  6. Follow company policies and procedures.
  7. Ensure customer satisfaction and loyalty.
  8. Develop and maintain customer relationships.
  9. Stay up to date with product information and promotions.
  10. Assist in other areas of the store, as needed.
Where is this job?
This job is located at Cypress, TX, USA
Job Qualifications
  • Strong Communication Skills

  • Excellent Organizational Skills

  • Ability To Multi-Task

  • Strong Problem-Solving Skills

  • Knowledge Of Customer Service Principles And Practices

  • Working Knowledge Of Ms Office

  • Flexible And Adaptable To Change

  • Ability To Work Well Under Pressure

Required Skills
  • Training

  • Scheduling

  • Listening

  • Assisting

  • Processing

  • Problem-Solving

  • Upselling

  • communicating

  • Greeting

  • Answering

  • Resolving

  • Investigating

  • Interacting

  • Empathizing

  • Clarifying

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • flexibility

  • Creative Thinking

  • Teamwork

Compensation

According to JobzMall, the average salary range for a Customer Service Assistant in Cypress, TX, USA is between $22,000 and $30,000 per year. This range may vary depending on the company, experience, and qualifications of the individual.

Additional Information
H-E-B is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 26th, 2023
Apply BeforeAugust 19th, 2025
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About H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.

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