Bilingual Medical Patient Scheduler

Welcome to H-E-B, one of the largest and most trusted retailers in the country. We are currently seeking a motivated and detail-oriented individual to join our team as a Bilingual Medical Patient Scheduler. This role is vital to our mission of providing exceptional healthcare services to our diverse community. As a Bilingual Medical Patient Scheduler, you will play a crucial role in ensuring our patients receive timely and efficient appointments while providing excellent customer service. We are looking for candidates who are fluent in English and Spanish, have strong organizational skills, and a passion for helping others. If you are ready for a rewarding career in healthcare, we encourage you to apply for this exciting opportunity at H-E-B.

1. Schedule and coordinate appointments for medical patients, ensuring accurate and efficient booking of appointments.
2. Communicate with patients and medical staff in both English and Spanish to schedule appointments and answer any questions or concerns.
3. Maintain accurate and up-to-date patient information in our scheduling system.
4. Collaborate with other team members to optimize appointment availability and overall patient experience.
5. Provide excellent customer service to patients, addressing any issues or concerns in a timely and professional manner.
6. Monitor and manage appointment cancellations and rescheduling, working to fill any open appointment slots.
7. Follow all HIPAA guidelines and maintain patient confidentiality at all times.
8. Assist with training new team members and providing ongoing support and guidance.
9. Continuously strive to improve processes and procedures to enhance the patient scheduling experience.
10. Keep abreast of any changes or updates in the healthcare industry and adapt scheduling practices accordingly.
11. Handle administrative tasks such as filing, data entry, and record keeping.
12. Adhere to company policies and procedures, including attendance and punctuality requirements.
13. Maintain a positive and professional attitude at all times, representing H-E-B and our mission to provide exceptional healthcare services.
14. Collaborate with other departments, such as billing and medical records, to ensure a smooth patient experience.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Bilingual Medical Patient Scheduler in San Antonio, TX, USA is $31,000 - $38,000 per year. This can vary depending on the specific job duties, level of experience, and the company's location and industry.

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 350 stores throughout the U.S. state of Texas, as well as in northeast Mexico. The company also operates Central Market, an upscale organic and fine foods retailer.