Principal Product Support Engineer

We are seeking an experienced, passionate Principal Product Support Engineer to join the GlaxoSmithKline (GSK) team in Philadelphia, PA. In this role, you will be responsible for providing technical product support to GSK customers. You will be the go-to person for customer inquiries, helping them resolve technical issues with GSK products. To be successful in this role, you should have a strong technical background, excellent problem-solving skills, and outstanding customer service. If this sounds like the perfect opportunity for you, we would love to hear from you!Qualifications:• Bachelor’s degree in Computer Science, Engineering, or a related field• 5+ years of experience in a customer-facing technical support role• Proven experience with troubleshooting and problem-solving• Excellent communication skills, both verbal and written• Ability to work independently and as part of a team• Knowledge of the pharmaceutical industry is a plus

Responsibilities:

1. Provide technical product support to GSK customers.
2. Act as a go-to person for customer inquiries, helping to resolve technical issues with GSK products.
3. Utilize strong technical background and problem-solving skills to resolve customer issues.
4. Maintain excellent customer service and communication skills, both written and verbal.
5. Work both independently and with a team to achieve customer service goals.
6. Keep up-to-date with knowledge of the pharmaceutical industry.

According to JobzMall, the average salary range for a Principal Product Support Engineer in Collegeville, PA 19426, USA is between $121,000 and $166,000. This range is based on the analysis of job postings from employers looking to fill this position. It is important to note that the actual salary may vary due to the experience and qualifications of the individual being hired.

GlaxoSmithKline Pharmaceuticals Ltd. engages in the business of manufacturing, distributing and trading in pharmaceuticals. The company's product portfolio includes prescription medicines and vaccines. Its prescription medicines range across therapeutic areas such as anti-infective, dermatology, gynecology, diabetes, cardiovascular disease and respiratory diseases. The company also offers a range of vaccines, for the prevention of hepatitis A, hepatitis B, invasive disease caused by H, influenza, chickenpox, diphtheria, pertussis, tetanus, rotavirus, cervical cancer, streptococcus pneumonia and others.