Call Center Representative

Are you a people person with exceptional communication skills? Do you thrive in a fast-paced and dynamic environment? If so, then Glacier Bancorp is looking for you! As a Call Center Representative, you will be the first point of contact for our valued customers and will play a vital role in providing top-notch customer service. We are seeking individuals who are passionate about delivering an exceptional customer experience and have a strong desire to grow within our organization. If you are a driven, customer-focused individual with a desire to excel, we encourage you to apply!

1. Serve as the first point of contact for customers, providing friendly and professional assistance over the phone.
2. Handle a high volume of customer calls in a fast-paced environment while maintaining a positive attitude.
3. Listen attentively to customer inquiries and concerns, and provide accurate and timely resolutions.
4. Build and maintain relationships with customers through excellent communication skills and a friendly demeanor.
5. Utilize effective communication techniques to de-escalate difficult situations and ensure customer satisfaction.
6. Follow company policies and procedures to accurately and efficiently process customer requests and transactions.
7. Strive to meet or exceed daily, weekly, and monthly performance metrics related to call volume, customer satisfaction, and quality of service.
8. Collaborate with team members and management to identify and implement process improvements to enhance the customer experience.
9. Continuously educate yourself on company products, services, and procedures to provide accurate and up-to-date information to customers.
10. Consistently meet or exceed customer service standards and expectations as set by the company.
11. Maintain a high level of professionalism and confidentiality when handling customer information.
12. Attend training and development programs to enhance skills and knowledge.
13. Adhere to all compliance and regulatory guidelines to ensure the security and confidentiality of customer information.
14. Demonstrate a strong work ethic and a desire to grow within the organization.

According to JobzMall, the average salary range for a Call Center Representative in Coeur d'Alene, ID, USA is between $28,000 and $40,000 per year. This can vary depending on experience, location, and the specific company. Additionally, benefits and bonuses may also be included in the overall compensation package.

Glacier Bancorp, Inc. is a regional bank holding company providing commercial banking services in 121 communities through 192 banking offices in Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, and Nevada. They offer a wide range of banking products and services, including transaction and savings deposits, commercial, consumer, and real estate loans, and mortgage origination services.