Warehouse Customer Service Representative

Welcome to GEODIS, a leading global logistics company! We are currently seeking a dedicated and customer-oriented individual to join our team as a Warehouse Customer Service Representative. In this role, you will have the opportunity to interact with our valued customers and ensure their satisfaction by providing timely and efficient support. If you have a passion for delivering exceptional service and possess strong communication and problem-solving skills, we encourage you to apply. Previous experience in a warehouse or customer service environment is preferred. Join us and be a part of our dynamic and growing organization!

1. Provide excellent customer service to all incoming individuals, including but not limited to customers, vendors, and suppliers.
2. Serve as the first point of contact for customer inquiries, concerns, and issues, and ensure they are resolved in a timely and efficient manner.
3. Maintain a thorough understanding of our company's products, services, and policies to accurately answer customer questions and provide necessary support.
4. Collaborate with warehouse and logistics teams to ensure timely and accurate order fulfillment and delivery.
5. Monitor and track customer orders to ensure on-time delivery and provide updates to customers as needed.
6. Communicate any delays, shortages, or backorders to customers proactively and work to find solutions and alternatives.
7. Process product returns and exchanges and ensure they are handled according to company policies and procedures.
8. Maintain accurate and organized records of customer interactions, orders, and inquiries.
9. Continuously seek opportunities to improve customer service processes and procedures.
10. Stay updated on industry trends and market changes to better assist and communicate with customers.
11. Adhere to all company safety policies and procedures to create a safe and productive work environment.
12. Collaborate with internal teams to ensure a seamless and positive customer experience.
13. Participate in customer service training and development programs to enhance skills and knowledge.
14. Assist with other warehouse duties as needed, including but not limited to inventory management and order picking and packing.
15. Uphold and promote the company's values, mission, and culture in all interactions with customers and colleagues.

According to JobzMall, the average salary range for a Warehouse Customer Service Representative in Newville, PA 17241, USA is $31,000 - $44,000 per year. This can vary depending on factors such as experience, company size, and job responsibilities.

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five Lines of Business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.