Warehouse Customer Service Representative

Are you a customer service expert with a passion for warehouse operations? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you as a Warehouse Customer Service Representative at GEODIS. We are seeking a highly motivated and detail-oriented individual to join our team and provide exceptional customer service to our clients. In this role, you will have the opportunity to utilize your communication and problem-solving skills to ensure customer satisfaction and contribute to the overall success of our warehouse operations. If you have a strong work ethic, excellent interpersonal skills, and a desire to grow in the logistics industry, we encourage you to apply now.

1. Provide exceptional customer service to clients by addressing inquiries, concerns, and requests in a timely and professional manner.
2. Serve as a liaison between customers and the warehouse team to ensure efficient and accurate handling of orders and shipments.
3. Maintain a thorough understanding of warehouse operations and inventory management to effectively assist customers.
4. Proactively identify and resolve issues or discrepancies with customer orders, ensuring customer satisfaction and retention.
5. Collaborate with warehouse staff to ensure timely and accurate processing of customer orders.
6. Maintain accurate and up-to-date records of customer interactions and transactions.
7. Continuously seek opportunities to improve customer service processes and procedures.
8. Adhere to company policies and procedures to ensure compliance and efficient operations.
9. Communicate and coordinate with other departments to resolve customer issues and improve overall customer experience.
10. Act as a brand ambassador and represent the company in a positive and professional manner at all times.
11. Provide training and support to new team members to ensure consistent delivery of exceptional customer service.
12. Continuously monitor and meet key performance indicators related to customer service, such as response time and customer satisfaction.
13. Stay up-to-date with industry trends and best practices in customer service and warehouse operations.
14. Contribute to the overall success and growth of the company by actively seeking opportunities to improve processes and meet customer needs.

According to JobzMall, the average salary range for a Warehouse Customer Service Representative in Savannah, GA, USA is $28,000 to $35,000 per year. However, this can vary depending on the specific job responsibilities, level of experience, and the size and industry of the company. Some companies may also offer additional benefits such as bonuses, health insurance, and retirement plans.

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five Lines of Business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.