RESPONSABLE SERVICE RELATION CLIENT

Welcome to GEODIS, a leading global supply chain operator and logistics provider. We are currently seeking a highly motivated and dedicated individual to join our team as a Responsable Service Relation Client. As our Responsable Service Relation Client, you will play a crucial role in maintaining and enhancing our customer relationships, ensuring their satisfaction and loyalty to our company. We are looking for someone with excellent communication and problem-solving skills, as well as a strong sense of accountability and customer service. If you are passionate about providing exceptional service and thrive in a fast-paced environment, then we want to hear from you. Join us at GEODIS and be a part of a dynamic and growing organization.

1. Manage Customer Relationships: The primary responsibility of the Responsable Service Relation Client is to establish, maintain, and enhance relationships with our customers. This includes responding to customer inquiries, addressing complaints and concerns, and providing regular updates on their service requests.
2. Ensure Customer Satisfaction: The role requires the individual to ensure that our customers are satisfied with our services. This involves constantly monitoring and evaluating customer feedback, identifying areas for improvement, and working with other departments to implement solutions.
3. Foster Customer Loyalty: The Responsable Service Relation Client is responsible for developing and implementing strategies to promote customer loyalty. This includes creating and maintaining loyalty programs, organizing customer appreciation events, and implementing effective communication channels.
4. Communicate Effectively: Excellent communication skills are essential for this role. The individual will be responsible for communicating with customers, as well as internal teams, to ensure that all parties are informed and on the same page. This may involve managing multiple communication channels, such as email, phone, and in-person meetings.
5. Problem-Solving: The role requires the individual to be a problem-solver and think critically to resolve any issues that may arise with customers. This may involve troubleshooting issues, finding creative solutions, and collaborating with other departments to reach a resolution.
6. Accountability: As a representative of our company, the Responsable Service Relation Client must maintain a high level of accountability and professionalism. This includes being responsible for managing customer accounts, handling sensitive information, and ensuring compliance with company policies and procedures.
7. Provide Exceptional Service: The individual in this role must have a strong passion for providing exceptional customer service. This includes going above and beyond to meet customer needs, providing timely and efficient service, and continuously seeking ways to improve the customer experience.
8. Thrive in a Fast-Paced Environment: The position requires the individual to work in a fast-paced environment, juggling multiple tasks and priorities. The individual must be able to adapt quickly to changing situations, manage their time effectively

According to JobzMall, the average salary range for a RESPONSABLE SERVICE RELATION CLIENT in 01960 Péronnas, France is approximately €28,000 to €40,000 per year. This can vary depending on experience, company size, and industry.

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five Lines of Business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.