Chargé(e) de Relation Client

Are you a dynamic and customer-focused individual looking to take your career to the next level? GEODIS, a leading global logistics company, is seeking a highly motivated Chargé(e) de Relation Client to join our team. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our clients. We are looking for a candidate with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service. If this sounds like you, we would love to hear from you!

1. Provide exceptional customer service to clients, ensuring their needs and expectations are met and exceeded.
2. Build and maintain strong relationships with clients, promoting trust and loyalty.
3. Serve as the primary point of contact for clients, addressing any questions or concerns in a timely and professional manner.
4. Proactively identify and resolve issues that may arise with clients, ensuring their satisfaction and retention.
5. Communicate effectively with clients, both verbally and in writing, to provide updates, gather feedback, and address any issues.
6. Maintain accurate and up-to-date client records and documentation.
7. Collaborate with internal teams to ensure a seamless and efficient service delivery to clients.
8. Continuously seek opportunities to improve and enhance the customer experience.
9. Stay updated on industry and market trends, and use that knowledge to better serve clients and anticipate their needs.
10. Adhere to company policies and procedures, as well as industry regulations and standards.
11. Maintain a positive and professional attitude at all times, representing the company in a positive light.
12. Meet and exceed individual and team performance goals and targets.
13. Participate in training and development programs to enhance skills and knowledge related to the role.
14. Handle confidential information with discretion and maintain client confidentiality at all times.
15. Collaborate with colleagues and contribute to a positive and supportive work environment.

According to JobzMall, the average salary range for a Chargé(e) de Relation Client in 13127 Vitrolles, France is € 30,000 to € 40,000 per year. However, salaries can vary depending on the company, industry, and individual qualifications and experience. Additionally, factors such as bonuses, commissions, and benefits can also affect the overall salary package. It is recommended to research specific job openings and negotiate salary expectations with potential employers for a more accurate estimate.

GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries. With its five Lines of Business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.