Receptionist
At Genesis HealthCare, we are committed to providing exceptional healthcare services to our community. As a Receptionist, you will play a crucial role in creating a positive and welcoming environment for our patients, families, and staff. We are looking for a highly organized and friendly individual who is dedicated to delivering excellent customer service. If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply for this role.
- Greet and welcome patients, families, and staff in a friendly and professional manner.
- Answer phone calls and direct them to the appropriate department or individual.
- Schedule appointments and maintain accurate records of patient appointments and cancellations.
- Check patients in and out, collect co-payments, and verify insurance information.
- Maintain a clean and organized reception area.
- Respond to patient inquiries and provide information about our services.
- Collaborate with other staff members to ensure a smooth flow of patients and timely communication.
- Handle incoming and outgoing mail and packages.
- Maintain confidentiality of patient information and adhere to HIPAA regulations.
- Assist with administrative tasks such as filing, faxing, and data entry.
- Keep track of office supplies and submit orders when necessary.
- Communicate any patient concerns or issues to the appropriate staff member.
- Attend staff meetings and training sessions as required.
- Act as a liaison between patients and staff to ensure a positive and seamless experience.
- Continuously strive to improve customer service and patient satisfaction.
Excellent Communication Skills: A Receptionist At Genesis Healthcare Must Have Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Visitors, And Staff Members.
Organizational Skills: The Ability To Multitask And Stay Organized Is Essential For A Receptionist At Genesis Healthcare. They Will Be Responsible For Managing Appointments, Maintaining Records, And Handling Various Administrative Tasks.
Customer Service Experience: As The First Point Of Contact For Patients And Visitors, A Receptionist Must Have Previous Experience In Customer Service To Ensure A Positive And Welcoming Atmosphere.
Medical Terminology Knowledge: A Receptionist At Genesis Healthcare Should Be Familiar With Basic Medical Terminology And Procedures To Assist Patients And Communicate Effectively With Medical Staff.
Computer Skills: Proficiency In Basic Computer Skills And Knowledge Of Electronic Medical Records Is Necessary For A Receptionist At Genesis Healthcare To Efficiently Manage Patient Information And Scheduling.
Communication
Time Management
Scheduling
Attention to detail
customer service
Teamwork
Computer skills
Organization
Problem-Solving
Adaptability
Multi-tasking
Phone Etiquette
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Receptionist in Beckley, WV 25801, USA is $23,500 - $33,000 per year. This may vary depending on the specific job duties, level of experience, and the company's industry and size. Some factors that may affect the salary range for a Receptionist in this area include cost of living, demand for receptionists, and competition within the job market.
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Genesis HealthCare is a provider of short-term post-acute, rehabilitation, skilled nursing and long-term care services. Genesis operates approximately 500 skilled nursing centers and assisted/senior living residences in 34 states across the United States.
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