Receptionist

Welcome to Genesis HealthCare! We are currently seeking a friendly and professional receptionist to join our team. As the first point of contact for our facility, we are looking for someone who is warm, welcoming, and has exceptional communication skills. If you have a passion for providing excellent customer service and creating a positive experience for all who enter our doors, then we want you on our team! In addition to being the face of our organization, we are seeking someone with strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. If this sounds like you, then read on for more details about this exciting opportunity!

1. Greet and welcome all visitors, patients, and staff in a warm and professional manner.
2. Serve as the first point of contact for all incoming calls and direct them to the appropriate department or individual.
3. Maintain a positive and professional demeanor at all times, representing the organization in a positive light.
4. Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and professional manner.
5. Manage the reception area, ensuring it is clean, organized, and welcoming at all times.
6. Schedule and coordinate appointments for patients and visitors.
7. Maintain accurate and up-to-date records of appointments, patient information, and other administrative tasks.
8. Handle and distribute incoming and outgoing mail and packages.
9. Assist with administrative tasks such as data entry, filing, and photocopying.
10. Collaborate with other departments to ensure smooth operations and excellent customer service.
11. Serve as a liaison between visitors, patients, and staff, ensuring effective communication and problem resolution.
12. Adhere to all company policies and procedures, including confidentiality and privacy regulations.
13. Handle any emergency situations calmly and efficiently, following proper protocols.
14. Continuously strive to improve customer service and the overall patient experience.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Receptionist in Decatur, AL, USA is between $25,000 and $35,000 per year. This may vary depending on the specific industry, company size, and level of experience of the receptionist. Some factors that may affect salary include the receptionist's job responsibilities, location, and benefits offered by the employer.

Genesis HealthCare is a provider of short-term post-acute, rehabilitation, skilled nursing and long-term care services. Genesis operates approximately 500 skilled nursing centers and assisted/senior living residences in 34 states across the United States.