Receptionist
Welcome to Genesis HealthCare! We are a leading healthcare provider dedicated to providing exceptional care and services to our patients. We are currently seeking a reliable and friendly Receptionist to join our team. As the first point of contact for our facility, the ideal candidate will have excellent communication and organizational skills, as well as a passion for helping others. If you are a team player with a positive attitude and a desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients, visitors, and staff in a warm and professional manner.
- Answer and direct incoming phone calls to appropriate departments or individuals.
- Maintain a clean and organized reception area, ensuring a positive first impression for all visitors.
- Assist patients with scheduling appointments and provide necessary information about services offered.
- Communicate effectively with patients and staff to ensure efficient and timely flow of information.
- Handle patient inquiries and requests in a timely and courteous manner.
- Maintain confidentiality of patient information in accordance with HIPAA regulations.
- Monitor and order office supplies as needed.
- Assist with administrative tasks such as data entry, filing, and record-keeping.
- Collaborate with other team members to ensure a high level of patient satisfaction.
- Participate in training and development opportunities to improve job knowledge and skills.
- Stay updated on facility policies and procedures to provide accurate information to patients and visitors.
- Handle and resolve any complaints or conflicts in a professional and calm manner.
- Uphold a positive and professional image of the facility at all times.
- Adhere to company standards and guidelines for customer service and communication.
- Assist with special projects and events as needed.
Strong Communication Skills: A Qualified Receptionist At Genesis Healthcare Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Patients, Staff, And Visitors.
Organizational Skills: In A Fast-Paced Healthcare Environment, A Receptionist Must Be Able To Handle Multiple Tasks And Prioritize Effectively. This Requires Strong Organizational Skills To Keep Track Of Appointments, Phone Calls, And Paperwork.
Proficient In Technology: The Use Of Technology Is Crucial In A Healthcare Setting, And A Receptionist Should Be Comfortable Using Computers, Electronic Health Record Systems, And Other Office Equipment.
Customer Service Oriented: As The First Point Of Contact For Patients And Visitors, A Receptionist Should Have A Friendly And Professional Demeanor, With A Focus On Providing Exceptional Customer Service.
Knowledge Of Healthcare Terminology: It Is Essential For A Receptionist At Genesis Healthcare To Have A Basic Understanding Of Medical Terminology To Accurately Schedule Appointments, Answer Patient Inquiries, And Assist With Administrative Tasks.
Data Entry
Time Management
Filing
Multitasking
Attention to detail
Organizational Skills
customer service
Computer proficiency
Interpersonal Communication
Phone Etiquette
Scheduling Appointments
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Receptionist in Dunbar, WV 25064, USA is $24,000 - $39,000 per year. This may vary depending on factors such as the size and type of company, level of experience, and location.
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Genesis HealthCare is a provider of short-term post-acute, rehabilitation, skilled nursing and long-term care services. Genesis operates approximately 500 skilled nursing centers and assisted/senior living residences in 34 states across the United States.
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