Patient Referral Intake Navigator

Are you looking for a rewarding career where you can make a positive impact on people's lives every day? Look no further than Genesis HealthCare! We are currently seeking a highly motivated and compassionate Patient Referral Intake Navigator to join our team. In this role, you will serve as the first point of contact for patients seeking healthcare services and guide them through the referral process. Your dedication to providing exceptional customer service and your strong understanding of healthcare systems will be essential in ensuring a seamless experience for our patients. If you are a detail-oriented and empathetic individual with a passion for helping others, we want to hear from you!

1. Serve as the first point of contact for patients seeking healthcare services and provide exceptional customer service.
2. Conduct thorough intake assessments to determine patient needs and eligibility for services.
3. Explain services and programs offered by Genesis HealthCare and provide information on insurance coverage and payment options.
4. Coordinate with healthcare providers, facilities, and insurance companies to obtain necessary referrals and authorizations for patient services.
5. Maintain accurate and up-to-date patient records and referral documentation.
6. Collaborate with interdisciplinary team members to ensure timely and appropriate care for patients.
7. Educate patients and their families on available resources and support services.
8. Recognize and address potential barriers to patient care and work to find solutions.
9. Adhere to all privacy and confidentiality guidelines in handling patient information.
10. Continuously strive to improve the patient experience and identify opportunities for process improvements.
11. Keep abreast of industry changes and trends to provide the most current information to patients.
12. Maintain a positive and professional attitude while representing Genesis HealthCare.
13. Participate in training and development opportunities to enhance knowledge and skills.
14. Adhere to all company policies and procedures.
15. Collaborate with team members to achieve departmental goals and objectives.
16. Handle any patient complaints or concerns in a timely and effective manner.
17. Comply with all relevant laws, regulations, and ethical standards.

According to JobzMall, the average salary range for a Patient Referral Intake Navigator in Wallingford, Nether Providence Township, PA 19086, USA is typically between $45,000 and $55,000 per year. However, this can vary depending on factors such as years of experience, qualifications, and the specific employer. Some employers may offer additional benefits such as health insurance, retirement plans, and performance bonuses, which can also impact the overall salary range. It is important to research and compare salaries for similar positions in the area to get a more accurate estimate.

Genesis HealthCare is a provider of short-term post-acute, rehabilitation, skilled nursing and long-term care services. Genesis operates approximately 500 skilled nursing centers and assisted/senior living residences in 34 states across the United States.