Electrical Customer Contact Lead

Are you a highly motivated individual with a passion for customer service and a strong background in electrical engineering? Look no further than General Motors. We are currently seeking a driven and personable Electrical Customer Contact Lead to join our team. In this role, you will be the primary point of contact for our customers regarding any electrical concerns or issues with their vehicles. We are looking for someone who is knowledgeable, organized, and has excellent communication skills to provide our customers with top-notch service. If you have a desire to work for a leading automotive company and have a knack for problem-solving, we want to hear from you.

1. Serve as the main point of contact for customers regarding any electrical concerns or issues with their vehicles.
2. Provide exceptional customer service by promptly addressing and resolving any questions or issues.
3. Utilize knowledge and expertise in electrical engineering to accurately diagnose and troubleshoot customer concerns.
4. Collaborate with other team members to ensure timely and effective resolution of customer issues.
5. Maintain organized records of all customer interactions and follow-up actions.
6. Act as a liaison between customers and internal departments to provide updates and solutions.
7. Proactively identify potential electrical issues and provide recommendations for preventative maintenance.
8. Continuously strive to improve the customer experience by implementing new processes and procedures.
9. Stay up-to-date on the latest developments and advancements in the automotive industry to better assist customers.
10. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Electrical Customer Contact Lead in Detroit, MI, USA is $47,000 - $60,000 per year. This may vary depending on the specific company, experience level, and other factors.

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