Technical Support Engineer

As a Technical Support Engineer at General Electric, you will play a crucial role in providing technical assistance and support to our customers around the globe. We are seeking a highly skilled individual who is passionate about problem-solving and has a strong background in engineering. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals. Join our dynamic and innovative company and make a difference in the world of engineering. If you have a strong technical aptitude, excellent communication skills, and a customer-focused mindset, we want to hear from you!

1. Provide technical assistance and support to customers worldwide.
2. Troubleshoot and resolve technical issues for customers.
3. Serve as a subject matter expert on company products and technologies.
4. Collaborate with cross-functional teams to resolve complex technical problems.
5. Communicate effectively with customers to understand their needs and provide solutions.
6. Develop and maintain strong relationships with customers to ensure satisfaction.
7. Stay updated on industry trends and advancements to provide the best support possible.
8. Document and report customer issues and resolutions.
9. Train and educate customers on product usage and best practices.
10. Implement and improve processes to enhance customer support experience.
11. Conduct product testing and provide feedback to the engineering team.
12. Participate in meetings and discussions to provide technical insights and recommendations.
13. Maintain a positive and professional attitude while representing the company.
14. Adhere to company policies and procedures.
15. Continuously seek opportunities for personal and professional growth.

According to JobzMall, the average salary range for a Technical Support Engineer is between $55,000 to $90,000 per year. This range can vary depending on factors such as location, experience, and the specific company or industry the engineer is working in. Some engineers may also receive bonuses, commissions, or other perks as part of their compensation package.

General Electric Company was an American multinational conglomerate founded in 1892 and incorporated in the state of New York and headquartered in Boston. The company had several divisions, including aerospace, energy, healthcare, and finance.