Client Service Technician
Welcome to GE Healthcare! We are currently seeking a highly skilled and motivated Client Service Technician to join our team. As a Client Service Technician, you will play a critical role in supporting our clients by providing technical expertise and exceptional customer service. We are looking for someone who is a problem-solver, detail-oriented, and has a passion for helping others. If you have a strong background in healthcare technology and are dedicated to delivering top-notch service, we encourage you to apply for this exciting opportunity.
- Provide technical support: The primary responsibility of the Client Service Technician is to provide technical support to our clients. This includes troubleshooting and resolving technical issues with GE Healthcare products and systems.
- Deliver exceptional customer service: As a representative of GE Healthcare, the Client Service Technician is expected to provide exceptional customer service to our clients. This includes being responsive, empathetic, and professional in all interactions.
- Conduct product installations and upgrades: The Client Service Technician will be responsible for conducting product installations and upgrades for our clients. This will require knowledge of GE Healthcare products and systems, as well as strong technical skills.
- Train clients on product usage: In addition to installations and upgrades, the Client Service Technician will also be responsible for training clients on how to properly use GE Healthcare products and systems. This may include creating training materials and conducting hands-on training sessions.
- Collaborate with internal teams: The Client Service Technician will work closely with other internal teams, such as sales and engineering, to ensure a seamless experience for our clients. This may involve providing feedback and suggestions for product improvements.
- Maintain accurate records: It is important for the Client Service Technician to maintain accurate records of all client interactions, technical support provided, and product installations and upgrades. These records will be used to analyze customer needs and improve services.
- Stay up-to-date on product knowledge: GE Healthcare is constantly innovating and improving our products and systems. The Client Service Technician must stay up-to-date on product knowledge to effectively support our clients and provide the best possible service.
- Identify and escalate complex issues: The Client Service Technician will be responsible for identifying and escalating complex technical issues to higher-level support or engineering teams. This requires strong problem-solving skills and attention to detail.
- Adhere to company policies and procedures: It is the responsibility of the Client Service Technician to adhere to all company policies and procedures, including safety protocols, while performing their duties.
- Continuously improve processes: GE Healthcare
Technical Expertise: The Candidate Should Have A Strong Background In Technical Troubleshooting And Problem-Solving Skills, With Knowledge Of Medical Equipment And Systems Used In Healthcare Settings.
Communication Skills: Excellent Communication Skills, Both Verbal And Written, Are Essential For This Role. The Candidate Must Be Able To Effectively Communicate With Clients And Colleagues, And Document Service Activities.
Customer Service Orientation: A Client Service Technician Must Have A Strong Customer Service Focus, With The Ability To Handle Difficult Situations And Provide Effective Solutions To Meet Client Needs.
Teamwork And Collaboration: The Candidate Should Be Able To Work Effectively In A Team Environment, Collaborating With Other Technicians, Engineers, And Support Staff To Deliver High-Quality Service To Clients.
Time Management And Organization: This Role Requires Strong Time Management Skills, With The Ability To Prioritize Tasks And Meet Deadlines. The Candidate Must Also Be Well-Organized And Able To Maintain Accurate Records Of Service Activities And Client Interactions.
Data Analysis
Communication
Time Management
Quality
Attention to detail
customer service
equipment maintenance
Teamwork
Problem-Solving
Technical Troubleshooting
Diagnostic Imaging
Training And Education
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Service Technician in Chicago, IL, USA is $40,000-$60,000 per year. This can vary depending on factors such as experience, specific industry, and company size. Some Client Service Technicians may also receive bonuses or commission on top of their base salary.
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General Electric Company was an American multinational conglomerate founded in 1892 and incorporated in the state of New York and headquartered in Boston. The company had several divisions, including aerospace, energy, healthcare, and finance.
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