Senior Fraud Operations Manager

Are you a seasoned professional with a passion for fraud prevention and mitigation? Do you have a proven track record of successfully managing fraud operations? If so, Frost Bank is seeking a Senior Fraud Operations Manager to join our dynamic team. As a leader in the banking industry, Frost Bank is dedicated to providing our customers with a secure and trustworthy banking experience. We are looking for a highly skilled individual who can ensure the safety of our customers' assets by implementing and maintaining effective fraud prevention strategies. If you are a strategic thinker with exceptional analytical and communication skills, we invite you to apply for this exciting opportunity.

1. Develop and implement fraud prevention strategies: The Senior Fraud Operations Manager will be responsible for developing and implementing effective strategies to prevent and mitigate fraud instances within the bank.
2. Monitor and analyze fraud trends: This role requires staying updated on the latest fraud trends and utilizing data analysis tools to identify potential risks and vulnerabilities.
3. Manage fraud operations: The Senior Fraud Operations Manager will oversee the day-to-day operations of the fraud department, including managing a team of fraud analysts and investigators.
4. Conduct fraud investigations: In the event of a suspected fraud, the Senior Fraud Operations Manager will be responsible for conducting thorough investigations and taking appropriate action to prevent further losses.
5. Collaborate with cross-functional teams: This role will require working closely with other departments such as risk management, IT security, and customer service to ensure a holistic approach to fraud prevention.
6. Develop and maintain fraud policies and procedures: The Senior Fraud Operations Manager will be responsible for creating and updating fraud policies and procedures to ensure they align with industry best practices and regulatory requirements.
7. Train employees on fraud prevention: This role will involve conducting training sessions for employees at all levels to increase awareness of fraud prevention strategies and protocols.
8. Stay informed on industry developments: The Senior Fraud Operations Manager will be responsible for staying informed on industry developments and incorporating new technologies and techniques into the bank's fraud prevention strategy.
9. Communicate with customers: In the event of a fraud incident, the Senior Fraud Operations Manager will act as a liaison between the bank and affected customers, providing timely and accurate information and addressing any concerns.
10. Monitor and report on fraud metrics: This role will require tracking and reporting on key fraud metrics, such as fraud losses and recovery rates, to assess the effectiveness of the bank's fraud prevention efforts.

According to JobzMall, the average salary range for a Senior Fraud Operations Manager in 3838 Rogers Rd, San Antonio, TX 78251, USA is $89,000 - $130,000 per year. This can vary depending on factors such as experience, skills, and the specific company or industry the manager is working in. Benefits and bonuses may also be included in the compensation package.

Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas. It is the primary subsidiary of Cullen/Frost Bankers, Inc., a bank holding company. It is on the list of largest banks in the United States.