Lead Teller

Are you a natural leader with a passion for helping others achieve their financial goals? Do you have a strong attention to detail and thrive in a fast-paced environment? Look no further, Frost Bank is seeking a dynamic and driven individual to join our team as a Lead Teller. As a Lead Teller, you will have the opportunity to utilize your exceptional customer service skills, while also leading a team of tellers to provide top-notch service to our valued clients. If you have a minimum of 2 years of banking experience and possess excellent communication and problem-solving skills, we encourage you to apply for this rewarding position. Join us at Frost Bank and help make a positive impact in the lives of our customers.

1. Lead and manage a team of tellers to ensure efficient and effective operations at the bank.
2. Train, mentor and develop new and existing tellers to provide exceptional customer service.
3. Monitor and evaluate teller performance, providing feedback and coaching as needed.
4. Oversee daily cash handling procedures and ensure accuracy and compliance with bank policies.
5. Act as a point of contact for customer inquiries and complaints, resolving issues in a timely and professional manner.
6. Assist in opening and closing duties, including balancing cash drawers and vaults.
7. Maintain a thorough understanding of bank products and services to effectively educate and cross-sell to customers.
8. Collaborate with other departments within the bank to ensure a seamless and positive customer experience.
9. Stay updated on industry regulations and compliance requirements, ensuring the bank's adherence to all policies and procedures.
10. Contribute to team meetings and provide suggestions for process improvements.
11. Lead by example, demonstrating excellent customer service, professionalism, and integrity at all times.
12. Foster a positive and inclusive work environment, promoting teamwork and cooperation among tellers.
13. Perform other duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Lead Teller in San Antonio, TX, USA is $34,000 to $40,000 per year. This may vary depending on factors such as experience, skills, and the specific employer. Additionally, other benefits such as bonuses, commissions, and health insurance may also be included in the total compensation package.

Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas. It is the primary subsidiary of Cullen/Frost Bankers, Inc., a bank holding company. It is on the list of largest banks in the United States.