Lead Teller

Welcome to Frost Bank, where we pride ourselves on providing exceptional customer service and building lasting relationships with our clients. We are currently seeking a highly motivated and experienced Lead Teller to join our team and help us continue to exceed our customers' expectations.As a Lead Teller at Frost Bank, you will be responsible for overseeing the daily operations of our teller line and ensuring that all transactions are conducted accurately and efficiently. In addition, you will serve as a role model for our tellers, providing training and guidance to help them excel in their roles.To be successful in this position, you must have a strong understanding of banking operations and regulations, excellent communication and leadership skills, and a passion for delivering top-notch customer service. If you are a driven and dedicated individual who is looking to take the next step in your banking career, we encourage you to apply for this exciting opportunity.

1. Oversee daily operations of the teller line to ensure smooth and efficient customer service.
2. Ensure all transactions are conducted accurately and in compliance with banking regulations.
3. Provide exceptional customer service by greeting customers, answering inquiries, and resolving any issues or concerns.
4. Serve as a role model for tellers, providing training and guidance to help them excel in their roles.
5. Monitor and manage the cash drawer and vault, ensuring proper balancing and security measures are in place.
6. Assist with opening and closing procedures, including preparing and reconciling daily reports.
7. Collaborate with other team members and departments to ensure a seamless and positive customer experience.
8. Stay up-to-date with industry trends and changes in banking regulations in order to effectively train and guide tellers.
9. Identify and implement process improvements to increase efficiency and customer satisfaction.
10. Maintain a high level of professionalism and confidentiality in handling sensitive customer information.
11. Participate in training and development programs to continuously improve job knowledge and skills.
12. Serve as a point of contact for escalated customer inquiries or complaints, and work to resolve them in a timely and satisfactory manner.
13. Uphold Frost Bank's values and standards of conduct in all interactions with customers and team members.
14. Assist with performance evaluations and provide feedback to tellers on areas of improvement.
15. Take on additional responsibilities and projects as assigned by management.

According to JobzMall, the average salary range for a Lead Teller in Fort Worth, TX, USA is between $30,000 - $40,000 per year. This may vary depending on the specific company, experience level, and location within Fort Worth.

Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas. It is the primary subsidiary of Cullen/Frost Bankers, Inc., a bank holding company. It is on the list of largest banks in the United States.