Contact Center Manager

As a Senior Contact Center Manager with Frost, you will be responsible for giving direct management to the multifunctional teams and the Call Center Managers. Responsibilities will include acting on behalf of the Call Center Director to resolve issues regarding internal and external customers on a daily basis when issues are escalated; coaching and providing leadership to Managers and Employees in the multifunctional areas of the Customer Service Department; assisting Call Center Director with the planning for operations and annual strategy for the Call Center; working with Call Center Director and Managers to continually improve the customer service satisfaction by improving the guidelines and processes of the Call Center; ensuring that internal controls are in place and functioning properly; and exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.

According to JobzMall, the average salary range for a Contact Center Manager in 111 W Houston St, San Antonio, TX 78205, USA is $50,000 to $90,000 per year. This range may vary depending on several factors such as the size of the company, the complexity of the job, the level of experience, and the industry.

Frost Bank is a Texas-chartered bank based in San Antonio with 134 branches and 1,300 automated teller machines, all in Texas. It is the primary subsidiary of Cullen/Frost Bankers, Inc., a bank holding company. It is on the list of largest banks in the United States.