Freshworks

Lead Account Manager

Freshworks

Chennai, Tamil Nadu, India
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a results-driven Account Manager looking for the opportunity to take your career to the next level? Freshworks is looking for a Lead Account Manager to join our dynamic and rapidly growing team. Reporting to the Director of Customer Success, you will be responsible for managing key customer accounts, ensuring customer satisfaction and driving revenue growth.To be successful in this role, you should have a minimum of five years of experience in account management and a track record of achieving customer satisfaction goals. You must be highly organized, have excellent communication and problem-solving skills, and be comfortable working in a fast-paced, results-oriented environment. You must have a deep understanding of customer success processes and be able to quickly build trust and rapport with customers.We are looking for someone who is passionate about helping customers get the most out of their Freshworks experience and is ready to take on this challenge. If this sounds like you, we want to hear from you!

Where is this job?
This job is located at Chennai, Tamil Nadu, India
Job Qualifications
  • Excellent Communication And Presentation Skills

  • Ability To Work In A Fast-Paced Environment

  • Ability To Build And Maintain Relationships

  • Bachelor's Degree In Business Or Related Field

  • Familiarity With Saas Software

  • Proven Experience In Account Management

  • High Level Of Customer Service Focus

  • Ability To Identify Customer Needs And Develop Innovative Solutions

Required Skills
  • Networking

  • Communication

  • Sales

  • Negotiation

  • Leadership

  • Presentation

  • Collaboration

  • Organization

  • Analytical

  • Problem-Solving

  • Decision-Making

  • Time-Management

  • Relationship-Building

  • Strategic-Thinking

  • Client-Management

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Positive Attitude

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Lead Account Manager in Chennai, Tamil Nadu, India is between ₹3,60,000 and ₹9,36,000 per year. This salary range is based on factors such as experience, qualifications, and the size and type of employer. Salaries may also vary depending on the specific industry and the location of the company.

Additional Information
Freshworks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedMay 17th, 2023
Apply BeforeMay 10th, 2026
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About Freshworks

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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