Frequently Asked Questions about Freshworks Careers

Freshworks is a cloud-based customer relationship management (CRM) software designed to help businesses engage with customers, streamline operations, and increase sales. It offers a range of products such as customer support, sales and marketing automation, customer feedback, and more. It also provides tools to help businesses communicate with customers, understand customer needs, and build relationships.

Freshworks offers a variety of job opportunities, ranging from customer service and technical support roles to software engineering and product design positions. They offer positions in product management, marketing, sales, finance, customer success, IT infrastructure, HR, and more. They also have specialized roles such as UX/UI designers, DevOps engineers, data analysts, and software architects. Many of these positions are remote, allowing for flexible work arrangements.

Freshworks has a vibrant and inclusive work culture, with an emphasis on collaboration and having fun. The company's core values are customer-first, trust, openness, collaboration, and ownership. The team works together to achieve a common goal, while still valuing individual contributions. Freshworks offers employees many perks such as free food, flexible work hours, and an open office layout. Employees are encouraged to take ownership of projects and to come up with new ideas to make the company more successful.

The average salary at Freshworks is $121,851 per year.

1. Excellent communication skills 2. Experience with customer service 3. Knowledge of CRM software and/or customer support software 4. Proficiency in web technologies such as HTML, CSS, JavaScript, and SQL 5. High level of organization and attention to detail 6. Ability to multi-task, prioritize, and manage time effectively 7. Knowledge of customer support best practices and procedures 8. Ability to work independently and as part of a team 9. Self-motivated and proactive 10. Adaptable to changes in the work environment

1. Competitive compensation and benefits: Freshworks offers competitive salaries and benefits packages, including medical, dental, and vision insurance, 401(k) retirement savings, and paid time off. 2. Career growth and development: Freshworks offers employees the opportunity to take on challenging roles, learn new skills, and grow their careers. 3. Flexible work environment: Freshworks offers a flexible work environment with options for remote and flexible working hours. 4. Culture of innovation: Freshworks encourages employees to think outside the box and develop innovative solutions to complex problems. 5. Strong emphasis on customer service: Freshworks puts a strong emphasis on customer service and values customer feedback, allowing employees to learn and grow from customer interactions.

The interview process at Freshworks varies depending on the position and team you are interviewing with. Generally, the interview process includes a series of phone or video calls with the hiring manager, and potentially other team members. Candidates may also be asked to complete an assessment or coding challenge. Depending on the position, an on-site interview may also be required.

Yes, Freshworks has a diversity and inclusion program in place. They aim to create a workplace environment that is respectful and inclusive of all people, regardless of gender, race, age, sexual orientation, physical ability, or cultural background. The company also has an active employee resource group that provides opportunities for networking, mentoring, and professional development.

The employee turnover rate at Freshworks is not publicly available.

Freshworks has an onboarding process for new employees that includes an introduction to the company, its culture, values, and team. It includes a comprehensive tour of the office, a meet and greet with the team, and a review of the job description. The onboarding process also includes an introduction to the Freshworks product suite and its features, a discussion of the company’s vision and goals, and a review of the company’s technology stack. Additionally, the onboarding process includes a comprehensive review of the company’s policies, benefits, and expectations.

Freshworks offers a wide range of roles and positions, including software engineering, product design, customer success, sales, marketing, finance, operations, legal, and human resources.

Freshworks does not have a strict dress code. Employees are encouraged to dress in clothing that is comfortable and appropriate for their job duties. However, most offices have a casual dress code, such as jeans, khakis, and polo shirts.

Freshworks offers a variety of learning opportunities for its employees, including in-person and online training courses, webinars, seminars, and certifications. Employees can also access a variety of online resources and e-learning platforms to develop their skills and knowledge. Additionally, Freshworks offers mentorship programs and support from experts who can help guide employees in developing their skills and reaching their professional goals.

Yes, Freshworks offers a variety of remote work opportunities for qualified candidates. Remote work opportunities include roles in engineering, sales, customer success, marketing, and more.

The Freshworks vacation policy allows employees to take a minimum of 10 days of vacation per year, with an additional 5 days of floating holidays to be taken at any time. Employees may also take sick days and personal days as needed. Vacation requests must be submitted at least two weeks in advance and should be approved by the employee's manager or supervisor.

If you are interested in applying for a job at Freshworks, you can visit the company's website and search for current job openings. You can also find job postings on popular job boards.

Yes, Freshworks is an equal opportunity employer. The company is committed to providing equal employment opportunities in all aspects of employment and does not discriminate against any individual based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.

The job market at Freshworks is strong, with a wide range of opportunities available. Freshworks is a rapidly growing technology company that is constantly expanding its workforce and product offerings. The company offers a range of roles across different departments, including product and engineering, sales and marketing, customer success, and more. Freshworks is also committed to providing a positive and inclusive workplace with excellent benefits, competitive salaries, and an emphasis on professional development.

Freshworks offers a variety of training and development programs, including online, in-person and virtual programs. The company offers webinars, tutorials, online courses, certifications, and product training to help employees stay up to date on the latest technologies and best practices. It also offers mentoring programs, boot camps, and hackathons to provide employees with the resources and support they need to grow and develop professionally. In addition, Freshworks organizes in-person events such as workshops and seminars to encourage collaboration and knowledge sharing.

Yes, Freshworks offers employee discounts on a variety of products. Employees can also purchase Freshworks products at a discounted price. Additionally, Freshworks offers discounts to its employees on select products from its partners.