Freshworks

Director - Professional Services

Freshworks

London, UK
Full-TimeDepends on ExperienceSenior LevelPhd or Professional
Job Description

We’re looking for a Director of Professional Services to join our team at Freshworks. You’ll be responsible for leading our Professional Services team to ensure our customers get maximum value from our products, while driving revenue growth. If you’re a passionate leader with a proven track record of success in Professional Services, this is the role for you!To be successful in this role you’ll need to have significant experience leading Professional Services teams in the SaaS industry, as well as a deep understanding of customer success and customer engagement. You’ll also need to be comfortable working in a fast-paced and rapidly changing environment, and have excellent communication and problem-solving skills.We’re looking for someone who is passionate about delivering world-class customer experiences and loves a challenge. If you’re the kind of person who is excited by the opportunity to make an impact and take our Professional Services team to the next level, we want to hear from you!

Where is this job?
This job is located at London, UK
Job Qualifications
  • Bachelor's Degree In Business Administration Or Related Field

  • At Least Years Of Experience In A Customer-Facing Role

  • Proven Track Record Of Leading And Managing Teams In A Professional Services Environment

  • Strong Knowledge Of It Service Management Frameworks Such As Itil

  • Strong Communication

  • Negotiation And Problem-Solving Skills

  • Demonstrated Ability To Effectively Manage Customer Relationships

  • Demonstrated Ability To Identify

Required Skills
  • Budgeting

  • Planning

  • Coaching

  • Scheduling

  • Reporting

  • Listening

  • Leading

  • Problem-Solving

  • Influencing

  • Managing

  • Supervising

  • Negotiating

  • Analyzing

  • Collaborating

  • Strategizing

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director - Professional Services in London, UK is £80,000 - £100,000. This range may vary depending on the company, the individual's experience and qualifications, and the size and type of services being provided.

Additional Information
Freshworks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 17th, 2023
Apply BeforeAugust 19th, 2025
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About Freshworks

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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