
Director, Digital Experience Strategy
As Freshworks continues to grow and expand our presence in the digital space, we are looking for a Director of Digital Experience Strategy to join our team. This individual should be a motivated and creative leader in the digital space, with a passion for creating and delivering engaging experiences for our customers.The ideal candidate should have a minimum of 8-10 years of experience in digital strategy, a track record of successful projects and successes in the digital space, plus strong business acumen and the ability to collaborate with stakeholders across the company. We are looking for someone with a drive to innovate, develop, and execute on our digital strategies.The Director of Digital Experience Strategy will work with the marketing, product, and other teams to develop and implement strategies that increase engagement, user experience, and product adoption. They will also be responsible for driving innovation in the digital space and be the ultimate advocate for our customers.This is an exciting opportunity to join a fast-paced, rapidly growing tech company, and help shape the future of our digital strategy.
Strong Understanding Of Customer Experience Methodology
Ability To Develop Customer Journey Maps
Experience In Managing Customer Experience Programs
Experience In Developing Customer Experience Strategies
Experience In Digital Marketing
Strong Understanding Of Web Analytics
Knowledge Of User Interface Design Principles
Ability To Manage Cross-Functional Teams
Research
Project Management
Strategy
Communication
Team Management
Problem Solving
Leadership
Design
agile
Business acumen
Collaboration
Analysis
UX
Innovation
Digital
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Director, Digital Experience Strategy in San Mateo, CA, USA is between $150,000 and $200,000 per year. This range may vary depending on the experience of the individual, the company they work for, and the specific duties required of the job.
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Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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