Freshworks

Director, Digital Experience Strategy

Freshworks

San Mateo, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As Freshworks continues to grow and expand our presence in the digital space, we are looking for a Director of Digital Experience Strategy to join our team. This individual should be a motivated and creative leader in the digital space, with a passion for creating and delivering engaging experiences for our customers.The ideal candidate should have a minimum of 8-10 years of experience in digital strategy, a track record of successful projects and successes in the digital space, plus strong business acumen and the ability to collaborate with stakeholders across the company. We are looking for someone with a drive to innovate, develop, and execute on our digital strategies.The Director of Digital Experience Strategy will work with the marketing, product, and other teams to develop and implement strategies that increase engagement, user experience, and product adoption. They will also be responsible for driving innovation in the digital space and be the ultimate advocate for our customers.This is an exciting opportunity to join a fast-paced, rapidly growing tech company, and help shape the future of our digital strategy.

Where is this job?
This job is located at San Mateo, CA, USA
Job Qualifications
  • Strong Understanding Of Customer Experience Methodology

  • Ability To Develop Customer Journey Maps

  • Experience In Managing Customer Experience Programs

  • Experience In Developing Customer Experience Strategies

  • Experience In Digital Marketing

  • Strong Understanding Of Web Analytics

  • Knowledge Of User Interface Design Principles

  • Ability To Manage Cross-Functional Teams

Required Skills
  • Research

  • Project Management

  • Strategy

  • Communication

  • Team Management

  • Problem Solving

  • Leadership

  • Design

  • agile

  • Business acumen

  • Collaboration

  • Analysis

  • UX

  • Innovation

  • Digital

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Director, Digital Experience Strategy in San Mateo, CA, USA is between $150,000 and $200,000 per year. This range may vary depending on the experience of the individual, the company they work for, and the specific duties required of the job.

Additional Information
Freshworks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 17th, 2023
Apply BeforeMay 22nd, 2025
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About Freshworks

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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