Patient Service Representative Physician

We are seeking a compassionate and organized Patient Service Representative Physician to join our team at Franciscan Health. In this role, you will play a crucial role in providing exceptional patient care by serving as the first point of contact for our patients. Your warm and friendly demeanor, along with your strong communication skills, will be essential in creating a welcoming and efficient environment for our patients. A successful candidate for this position will possess a strong commitment to providing excellent customer service, as well as the ability to multitask and handle a high volume of calls and inquiries. If you are passionate about making a positive impact on the lives of patients and their families, we encourage you to apply for this rewarding opportunity.

1. Serve as the first point of contact for patients, providing a warm and welcoming presence.
2. Demonstrate exceptional customer service skills in all interactions with patients and their families.
3. Maintain a compassionate and empathetic attitude towards patients, making them feel comfortable and cared for.
4. Answer and direct a high volume of phone calls and inquiries from patients, physicians, and other healthcare professionals.
5. Schedule appointments and manage the appointment calendar efficiently.
6. Verify patient insurance and demographic information accurately.
7. Maintain patient confidentiality and adhere to HIPAA guidelines.
8. Manage patient records and ensure they are updated and organized.
9. Handle patient complaints and concerns in a professional and timely manner.
10. Collaborate with other healthcare professionals to ensure efficient and effective patient care.
11. Communicate effectively with patients and their families, providing necessary information and instructions.
12. Collect patient payments and provide accurate billing information.
13. Monitor and maintain office supplies and equipment.
14. Stay updated on medical terminology, procedures, and insurance policies.
15. Attend training and meetings as required to stay current on policies and procedures.
16. Assist with administrative tasks as needed.
17. Follow all safety and infection control protocols.
18. Uphold the mission and values of Franciscan Health.
19. Display a positive and cooperative attitude towards coworkers and patients.
20. Continuously strive to improve processes and enhance the patient experience.

According to JobzMall, the average salary range for a Patient Service Representative Physician in Indianapolis, IN, USA is $33,000-$47,000 per year. However, this can vary depending on the specific job duties, experience level, and employer. Some positions may offer additional benefits such as health insurance and retirement plans. It is important to research specific job listings to get a more accurate salary range.

Franciscan Health Indianapolis is a medical facility serving Carmel, Indianapolis, Plainfield, and south-central Indiana. It is part of the Franciscan Health system. The hospital has historical affiliations to the Roman Catholic Church and the Sisters of St. Francis of Perpetual Adoration.