Patient Access Representative

Franciscan Health is seeking a dedicated and customer-focused individual to join our team as a Patient Access Representative. In this role, you will be responsible for providing high-quality customer service to our patients and guests as you help them navigate the registration process. Your excellent interpersonal skills, patient-oriented mindset, and attention to detail will play an important role in ensuring a positive patient experience. If you have a passion for helping others and are looking for a rewarding role with opportunity for growth, this may be the perfect fit for you!Required Qualifications:• High school diploma or equivalent required• Previous experience in a similar role preferred• Excellent customer service, communication, and problem-solving skills• Ability to multi-task and prioritize tasks in a fast-paced environment• Knowledge of medical terminology and insurance plans• Computer proficiency and data entry accuracy

Responsibilities:

1. Greet patients and guests in a friendly and professional manner.
2. Provide excellent customer service as you assist with the registration process, answer questions, and address any concerns.
3. Accurately enter patient information into the hospital database.
4. Ensure all required forms and documents are properly completed and filed.
5. Explain the different insurance plans and payment options.
6. Monitor patient flow and manage queues in the waiting area.
7. Remain up-to-date on relevant healthcare regulations and best practices.
8. Maintain patient confidentiality and privacy.
9. Follow all organizational policies and procedures.
10. Assist with additional tasks as needed.

According to JobzMall, the average salary range for a Patient Access Representative in Lafayette, LA, USA is $24,074 to $36,766 per year. This range may vary depending on the experience of the individual and the organization they are working for.

Franciscan Health Indianapolis is a medical facility serving Carmel, Indianapolis, Plainfield, and south-central Indiana. It is part of the Franciscan Health system. The hospital has historical affiliations to the Roman Catholic Church and the Sisters of St. Francis of Perpetual Adoration.