Guest Service Representative

Are you a customer service superstar with a passion for making a difference in people's lives? Do you thrive in a fast-paced and dynamic environment? If so, then Franciscan Health has the perfect opportunity for you! We are currently seeking a dedicated and personable Guest Service Representative to join our team and provide exceptional service to our patients, visitors, and staff. As a Guest Service Representative, you will be the face of our organization, responsible for creating a warm and welcoming atmosphere for all who enter our facilities. If you possess excellent communication skills, a positive attitude, and a commitment to providing the highest level of customer service, we invite you to apply for this exciting role.

1. Serve as the primary point of contact for all guests entering our facilities, including patients, visitors, and staff.
2. Greet and welcome guests with a warm and friendly demeanor, creating a positive first impression of our organization.
3. Provide exceptional customer service by actively listening to guests' needs and concerns, and responding promptly and courteously.
4. Answer incoming calls, direct calls to the appropriate departments, and take messages as needed.
5. Provide accurate and helpful information to guests regarding services, amenities, and directions within our facilities.
6. Maintain a professional appearance and demeanor at all times, representing our organization in a positive light.
7. Handle guest inquiries and complaints in a timely and efficient manner, resolving issues to the satisfaction of the guest and our organization.
8. Assist with administrative tasks such as scheduling appointments, maintaining records, and processing payments.
9. Collaborate with other departments to ensure a seamless and positive guest experience throughout their visit.
10. Act as a liaison between guests and staff, effectively communicating any relevant information or concerns.
11. Continuously strive to improve the guest experience by identifying areas for improvement and implementing solutions.
12. Adhere to all organizational policies and procedures, including those related to privacy and confidentiality.
13. Participate in training and professional development opportunities to enhance job knowledge and skills.
14. Handle cash and credit card transactions accurately and securely.
15. Uphold the values and mission of Franciscan Health in all interactions with guests and colleagues.

According to JobzMall, the average salary range for a Guest Service Representative in Michigan City, IN, USA is $9.25 - $13.50 per hour. This can vary depending on the specific company, level of experience, and other factors such as bonuses or commissions. It is always best to research the specific company and position to get a more accurate salary range.

Franciscan Health Indianapolis is a medical facility serving Carmel, Indianapolis, Plainfield, and south-central Indiana. It is part of the Franciscan Health system. The hospital has historical affiliations to the Roman Catholic Church and the Sisters of St. Francis of Perpetual Adoration.