Customer Service Representative

Are you a people person with a passion for helping others? Do you have excellent communication skills and a knack for problem-solving? If so, we have an exciting opportunity for you! Fossil Group is seeking a dedicated and friendly Customer Service Representative to join our team. As a leading global fashion and lifestyle brand, we are committed to providing top-notch customer service to our valued customers. This role requires someone who is able to handle a high volume of inquiries with a positive attitude and a desire to go above and beyond to ensure customer satisfaction. If you possess these qualities and have previous customer service experience, we would love to hear from you. Keep reading to learn more about this exciting opportunity and how to apply!

1. Respond to customer inquiries and concerns in a timely and professional manner.
2. Listen actively to customers and empathize with their concerns.
3. Provide accurate and helpful information to customers regarding products, services, and policies.
4. Use problem-solving skills to resolve customer issues and provide appropriate solutions.
5. Maintain a positive and friendly attitude while handling a high volume of inquiries.
6. Uphold the company's values and brand image through interactions with customers.
7. Collaborate with other team members to ensure a seamless and efficient customer service experience.
8. Keep up-to-date with product knowledge and industry trends to better assist customers.
9. Utilize various communication channels such as phone, email, and chat to assist customers.
10. Document all customer interactions and record any relevant information for future reference.
11. Follow company protocols and procedures for handling customer complaints and escalations.
12. Continuously strive to improve customer service processes and provide feedback to the team.
13. Meet and exceed customer satisfaction goals set by the company.
14. Remain calm and professional in stressful situations and handle difficult customers with patience.
15. Adhere to all company policies and procedures, including confidentiality and data protection.

According to JobzMall, the average salary range for a Customer Service Representative in Richardson, TX, USA is between $33,000 and $41,000 per year. However, this can vary depending on factors such as experience, company size, and industry. Some companies may offer additional benefits such as bonuses or commission, which can also impact the overall salary range.

Fossil Group, Inc. is a global design, marketing, distribution and innovation company, founded in 1984 by Tom Kartsotis and based in Richardson, Texas. Their brands include Fossil, Relic, Michele Watch, Skagen Denmark, Misfit, WSI, and Zodiac Watches. They create distinctive watches, wearables and accessories with some of the greatest brands in the world, and they have 30,000 points of distribution and 150 countries, including 450 company-owned retail locations.