Retention Sales Manager
Our Customer Retention Sales Manager will develop leading edge strategies to expand our reach, impact, and quality of customer engagements and overall site experience. Develops a deep understanding of customers and identifies opportunities to optimize the customer experience at critical milestones along their journey. Drives operational excellence and continuous improvement within the team using kaizens, root cause and problem solving. Utilizes FBS tools and processes to differentiate and excel in growth. As a strategic partner with SSO operations and sales leadership (both SSO and Americas hardware sales teams), provides actionable insight that drives strategic enhancements the overall customer experience. Tracks and reports key functional metrics to focus activities where improvement is needed most. Conducts business review meetings with SSO Leadership and key stakeholders to assess risk, review future strategies, and identify improvement opportunities. Drive vision & operational management of sales contract renewal forecasting/planning.
5+ years of experience directly managing a business reliant on contract renewals and revenue retention
Demonstrated experience in problem solving using lean and/or six-sigma related tools
Ability to effectively lead change in an environment of continuous improvement
Demonstrated experience in developing compelling value propositions directly attributable to contract renewals
Account Management
MS Word
Record Keeping Skills
MS Excel skills
Effective Time Management
Contract renewal
Revenue retention
Lost customer analysis
Process Improvement
Problem-solving and resourcefulness
Flexibility/Adaptability
Attention to detail and accuracy
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Retention Sales Manager in 9980 Huennekens St, San Diego, CA 92121, USA is $94,924 to $134,250 per year.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Fortive Corp. is a diversified industrial growth company. It designs, develops, manufactures, and markets professional and engineered products, software and services for a variety of end markets. The company operates its business in two reportable segments: Professional Instrumentation and Industrial Technologies.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started