Shift Leader
Welcome to Foot Locker, where we are passionate about providing the ultimate shopping experience for our customers. As a Shift Leader, you will play a vital role in leading and motivating our team to achieve sales goals and deliver exceptional customer service. We are looking for someone who is enthusiastic, driven, and has a strong understanding of the retail industry. If you have a passion for sneakers and a proven track record in leadership, we want you on our team! Keep reading to learn more about this exciting opportunity.
- Lead and motivate team members to achieve sales goals and deliver exceptional customer service.
- Create and maintain a positive and energetic work environment for team members.
- Train new team members in company policies, procedures, and customer service standards.
- Monitor and assess team member performance, providing coaching and feedback as needed.
- Communicate effectively with team members, management, and customers to ensure a seamless shopping experience.
- Maintain a strong understanding of the retail industry, including trends, products, and competitors.
- Assist in inventory management and stock replenishment to ensure product availability for customers.
- Handle customer inquiries, complaints, and returns in a professional and timely manner.
- Ensure store cleanliness and organization, adhering to all company standards and policies.
- Collaborate with management to develop and implement strategies to increase sales and improve customer satisfaction.
- Adhere to all company policies and procedures, including those related to safety and loss prevention.
- Act as a role model for team members by demonstrating exceptional customer service and product knowledge.
- Take on additional responsibilities and tasks as needed to support the store's success.
Previous Retail Experience: A Shift Leader At Foot Locker Should Have Previous Experience In Retail, Preferably In A Leadership Role. This Will Demonstrate Their Understanding Of Store Operations And Customer Service.
Strong Communication Skills: As A Shift Leader, One Must Effectively Communicate With Both Team Members And Customers. This Includes Providing Clear Instructions, Resolving Conflicts, And Providing Excellent Customer Service.
Leadership Abilities: The Ideal Candidate Should Possess Strong Leadership Skills To Effectively Manage A Team Of Sales Associates. This Includes Delegating Tasks, Setting Goals, And Providing Guidance And Support.
Product Knowledge: A Shift Leader Should Have A Thorough Understanding Of The Products Sold At Foot Locker. This Will Allow Them To Assist Customers With Their Purchases And Train Team Members On Product Features And Benefits.
Availability And Flexibility: As A Shift Leader, One Must Be Willing To Work Flexible Hours, Including Weekends And Holidays. They Should Also Be Available To Cover Shifts In Case Of Emergencies Or Staff Shortages.
Inventory Management
Communication
Time Management
Team Management
Product knowledge
Leadership
Conflict Resolution
customer service
Cash Handling
Visual merchandising
Problem-Solving
Sales Tracking
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Shift Leader in Lincolnwood, IL 60712, USA is $12-$16 per hour. This may vary depending on the specific company and industry, as well as the individual's experience and qualifications.
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Foot Locker Retail, Inc. is an American sportswear and footwear retailer, with its headquarters in Midtown Manhattan, New York City, and operating in 28 countries worldwide.
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