
Senior Manager, Customer Analytics & Insights
Are you a strategic leader with a passion for data-driven insights? Do you thrive in a fast-paced retail environment and have a deep understanding of customer behavior? If so, Foot Locker is looking for a Senior Manager of Customer Analytics & Insights to join our team! In this role, you will be responsible for driving the development and execution of our customer analytics and insights strategy, as well as identifying opportunities to enhance the customer experience. We are seeking a highly experienced and knowledgeable individual with a proven track record of leveraging data to inform business decisions. If you are ready to take the next step in your career and make a significant impact on our company's success, we encourage you to apply now.
- Develop and execute a comprehensive customer analytics and insights strategy for Foot Locker.
- Utilize data and analytics to identify trends and insights that inform business decisions.
- Collaborate with cross-functional teams to understand business needs and develop actionable insights.
- Monitor and analyze customer data to identify opportunities for improving the customer experience.
- Lead and manage a team of analysts to deliver timely and accurate data-driven insights.
- Develop and maintain relationships with key stakeholders to ensure alignment and understanding of customer insights.
- Stay up-to-date with industry trends and best practices in customer analytics and insights.
- Present findings and recommendations to senior leadership in a clear and concise manner.
- Identify and implement new tools and technologies to enhance the customer analytics process.
- Ensure data integrity and accuracy across all customer data sources.
- Collaborate with internal and external partners to gather and integrate data from multiple sources.
- Develop and track key performance indicators to measure the success of the customer analytics and insights strategy.
- Proactively identify areas for improvement and make recommendations for process enhancements.
- Keep abreast of changes in customer behavior and provide insights on how to adapt the business strategy accordingly.
- Mentor and develop team members to foster a culture of learning and growth.
Minimum Of 7-10 Years Of Experience In Customer Analytics And Insights, Preferably In The Retail Industry.
Strong Understanding Of Data Analysis And Statistical Methods, With The Ability To Interpret And Communicate Complex Data To Non-Technical Stakeholders.
Proven Track Record Of Using Customer Data To Drive Business Strategies And Initiatives, Resulting In Measurable Improvements In Customer Acquisition, Retention, And Loyalty.
Experience With Leading And Managing A Team Of Analysts, With The Ability To Mentor And Develop Junior Team Members.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Present Insights And Recommendations To Senior Leadership.
Strategic Planning
Project Management
Data Analysis
Market Research
statistical analysis
Data Visualization
Trend Analysis
Predictive modeling
Customer segmentation
consumer insights
team
Customer Behavior
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Manager, Customer Analytics & Insights in New York, NY, USA is between $120,000-$170,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries and bonuses for this role, while others may offer lower salaries but additional benefits such as stock options or a higher performance-based bonus structure. It is important to research the specific company and negotiate for a fair salary based on your qualifications and the market rate for this position.
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Foot Locker Retail, Inc. is an American sportswear and footwear retailer, with its headquarters in Midtown Manhattan, New York City, and operating in 28 countries worldwide.

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