As the Support Lead at Five Below, you will be an integral part of our team, providing guidance and support to our store associates and ensuring our customers have an exceptional shopping experience. We are looking for a dynamic and driven individual who is passionate about delivering top-notch customer service and has a knack for problem-solving. If you thrive in a fast-paced environment and have a strong background in retail, we want to hear from you! Join us at Five Below and be a part of a fun and energetic company culture while utilizing your leadership skills to drive success.
- Provide guidance and support to store associates: As the Support Lead, your primary responsibility will be to assist and mentor store associates in their daily tasks and responsibilities. This includes training, coaching, and providing feedback to ensure they are performing their duties effectively.
- Ensure exceptional customer service: You will be responsible for maintaining the high standard of customer service expected at Five Below. This includes handling customer inquiries and complaints, as well as addressing any issues that may arise during the shopping experience.
- Problem-solving: As a dynamic and driven individual, you will be expected to use your problem-solving skills to address any challenges that may arise in the store. This includes finding solutions to customer and employee issues, as well as identifying and resolving any operational issues.
- Maintain a fast-paced environment: Five Below is known for its energetic and fast-paced environment. As the Support Lead, you will be responsible for maintaining this environment and ensuring that all tasks and responsibilities are completed in a timely and efficient manner.
- Utilize retail experience: Your strong background in retail will be crucial in this role. You will be expected to use your experience and knowledge to help improve store operations, customer service, and employee performance.
- Lead and motivate the team: As a leader, you will be responsible for motivating and inspiring the store team to achieve their goals and deliver exceptional results. This includes setting clear expectations, providing regular feedback, and recognizing and rewarding success.
- Foster a positive company culture: Five Below is known for its fun and energetic company culture. As the Support Lead, you will play a key role in fostering this culture by leading by example and promoting a positive and inclusive work environment.
- Drive success: Your leadership skills will be crucial in driving success for the store. You will be responsible for meeting sales targets, managing inventory, and ensuring the store is operating efficiently and effectively.
- Communicate effectively: Strong communication skills are essential in this role. You will be responsible for effectively communicating
Strong Leadership Skills: As A Support Lead At Five Below, You Will Be Responsible For Managing A Team Of Support Staff And Ensuring They Are Performing Their Duties Effectively. This Requires Strong Leadership Skills, Including The Ability To Motivate, Train, And Coach Team Members.
Excellent Communication Skills: A Support Lead Should Be Able To Effectively Communicate With Both Team Members And Upper Management. This Includes Providing Clear Instructions, Giving Constructive Feedback, And Resolving Conflicts In A Professional Manner.
Customer Service Experience: Five Below Is A Customer-Focused Company, And As A Support Lead, You Will Be Expected To Have Excellent Customer Service Skills. This Includes The Ability To Handle Difficult Situations, Resolve Customer Complaints, And Ensure A Positive Shopping Experience For All Customers.
Organizational Skills: The Support Lead Is Responsible For Managing The Day-To-Day Operations Of The Support Team, Including Scheduling, Inventory Management, And Ensuring Tasks Are Completed On Time. Strong Organizational Skills Are Essential For Success In This Role.
Retail Experience: Five Below Is A Retail Company, And Experience In A Retail Environment Is Preferred For The Support Lead Position. This Includes Knowledge Of Store Operations, Inventory Management, And Working With Point-Of-Sale Systems.
Quality Assurance
Data Analysis
Communication
Time Management
Team Management
Multitasking
Conflict Resolution
customer service
Training and Development
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead in Wichita, KS 67207, USA is $35,000 to $55,000 per year. This may vary based on the specific job responsibilities, experience level, and company. Some companies may also offer additional benefits and bonuses.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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