Support Lead Part Time
Are you a natural leader with a passion for providing exceptional customer support? Do you thrive in a fast-paced, retail environment? Look no further! Five Below is seeking a highly motivated and experienced Support Lead to join our team on a part-time basis. In this role, you will be responsible for overseeing the support team and ensuring that our customers have a positive and memorable experience. If you possess strong communication skills, a positive attitude, and a knack for problem-solving, we want to hear from you! Join our team and be a part of our mission to provide amazing value to our customers while having fun doing it.
- Oversee the support team: The Support Lead will be responsible for managing and directing the support team, including assigning tasks, providing training and guidance, and monitoring performance.
- Ensure exceptional customer support: The Support Lead will be responsible for ensuring that all customers receive excellent support and have a positive and memorable experience while shopping at Five Below.
- Lead by example: The Support Lead will serve as a role model for the support team, demonstrating exceptional customer service skills, a positive attitude, and a strong work ethic.
- Maintain a fast-paced, retail environment: The Support Lead will be responsible for ensuring that the support team is able to work efficiently and effectively in a fast-paced retail environment.
- Communicate effectively: The Support Lead will be responsible for communicating with the support team, as well as other team members and management, to provide updates, address concerns, and maintain a positive work environment.
- Problem-solve: The Support Lead will be responsible for identifying and resolving customer issues and concerns, as well as addressing any challenges that arise within the support team.
- Uphold company standards: The Support Lead will be responsible for ensuring that all support team members adhere to company policies, procedures, and values.
- Provide support during peak hours: The Support Lead may be required to provide additional support during busy periods to ensure that all customers receive timely and efficient service.
- Collaborate with other departments: The Support Lead will work closely with other departments, such as sales and operations, to ensure a seamless and positive customer experience.
- Continuously improve support processes: The Support Lead will be responsible for evaluating and improving support processes to increase efficiency and provide an even better experience for customers.
Prior Experience In A Retail Environment: A Support Lead At Five Below Is Responsible For Overseeing The Store Operations And Providing Support To The Team. Therefore, Prior Experience In A Retail Setting, Preferably In A Leadership Role, Is Essential.
Strong Communication And Interpersonal Skills: As A Support Lead, You Will Be Responsible For Communicating With Both Customers And Team Members. Therefore, Excellent Communication And Interpersonal Skills Are Necessary To Effectively Interact With People From Diverse Backgrounds.
Leadership Experience: The Support Lead Is Expected To Lead By Example And Guide The Team Towards Achieving The Store's Goals. Previous Experience In A Leadership Role, Even In A Non-Retail Setting, Showcases Your Ability To Take Charge And Lead A Team.
Organizational And Time Management Skills: Five Below Is A Fast-Paced Environment, And As A Support Lead, You Will Be Expected To Multitask And Prioritize Tasks Efficiently. Strong Organizational And Time Management Skills Are Necessary To Keep The Store Running Smoothly.
Availability For Part-Time Work: This Position Requires Part-Time Availability, Including Evenings And Weekends. Candidates Should Be Able To Commit To A Flexible Schedule And Work At Least 20-25 Hours Per Week.
Training
Communication
Time Management
Team Management
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Problem-Solving
Resourcefulness
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Support Lead Part Time in Aurora, CO 80014, USA is $30,000 - $40,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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