Support Lead Part Time
Welcome to Five Below, where we believe that it's possible to find amazing products at unbeatable prices! We are currently seeking a Support Lead to join our team on a part-time basis. As a Support Lead, you will be responsible for overseeing and managing the support staff, ensuring that our customers receive the best service possible. We are looking for a dedicated and customer-oriented individual with excellent communication skills and a passion for providing exceptional support. If you are ready to join a fun and dynamic team, and have the qualifications we are looking for, we would love to hear from you!
- Oversee and manage the support staff to ensure the smooth and efficient operation of the support department.
- Train and develop support team members to provide excellent customer service and support.
- Monitor and evaluate the performance of support staff, providing feedback and support as needed.
- Create and implement support procedures and protocols to ensure consistent and high-quality support for customers.
- Act as a point of contact for escalated customer support issues and ensure timely resolution.
- Collaborate with other departments to address customer concerns and improve overall customer experience.
- Maintain a positive and professional work environment for support staff, fostering a culture of teamwork and excellence.
- Communicate with upper management on support team performance, customer feedback, and suggestions for improvement.
- Stay updated on company products, promotions, and policies to effectively assist customers and support staff.
- Continuously seek ways to improve support processes and procedures for increased efficiency and customer satisfaction.
Strong Communication Skills: A Support Lead Must Have Excellent Communication Skills To Effectively Interact With Team Members, Customers, And Management. This Includes Both Written And Verbal Communication.
Leadership Experience: The Ideal Candidate Should Have Previous Experience In A Leadership Role, Whether It Be In A Retail Setting Or Another Industry. This Experience Should Demonstrate Effective Problem-Solving, Decision-Making, And Team Management Skills.
Customer Service Skills: Five Below Prides Itself On Providing Exceptional Customer Service. A Support Lead Should Have A Friendly And Approachable Demeanor, As Well As The Ability To Handle Difficult Situations With Professionalism.
Organizational Skills: As A Support Lead, You Will Be Responsible For Managing Schedules, Delegating Tasks, And Ensuring The Store Runs Smoothly. Strong Organizational Skills Are Essential To Effectively Juggle These Responsibilities.
Retail Experience: While Not Required, Previous Retail Experience Is Highly Preferred For A Support Lead Position At Five Below. This Includes Knowledge Of Store Operations, Inventory Management, And Customer Service Best Practices.
Training
Communication
Time Management
Team Management
Attention to detail
Organizational Skills
Leadership
Conflict Resolution
customer service
Problem-Solving
Multi-tasking
technology proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead Part Time in Cleveland, TN 37312, USA is $13-$18 per hour. This can vary depending on the specific job responsibilities, level of experience, and the company's compensation policies.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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