Support Lead Part Time
Are you a customer service superstar with a desire to lead and support a team? Five Below is seeking a driven and energetic Support Lead to join our team on a part-time basis. In this role, you will have the opportunity to provide exceptional support to both our customers and team members, while developing your leadership skills. If you are a team player with a passion for delivering top-notch customer service, we want to hear from you!
- Provide exceptional customer service to all Five Below customers.
- Support and lead a team of customer service associates.
- Develop and implement strategies to improve customer service experience.
- Train and onboard new customer service team members.
- Handle escalated customer inquiries and complaints.
- Maintain a positive and professional attitude at all times.
- Monitor and maintain customer service standards and procedures.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Assist in scheduling and managing the customer service team's shifts and tasks.
- Keep up-to-date with product knowledge and company policies to accurately assist customers.
- Identify opportunities for process improvement and provide suggestions to management.
- Create a positive work environment by promoting teamwork and motivating team members.
- Handle cash and credit transactions accurately and efficiently.
- Maintain a clean and organized work area.
- Adhere to all company policies and procedures.
Excellent Communication Skills: A Support Lead Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Team Members, Customers, And Management.
Leadership Experience: The Ideal Candidate Should Have Previous Experience In A Leadership Role, Whether In A Retail Setting Or Other Industry, To Effectively Manage And Motivate A Team.
Problem-Solving Abilities: As A Support Lead, The Candidate Should Be Able To Think Critically And Find Solutions To Various Issues That May Arise In The Store.
Customer Service Orientation: Five Below Prides Itself On Providing Exceptional Customer Service, And A Support Lead Should Have A Customer-Centric Mindset And Be Able To Handle Customer Inquiries And Complaints With Professionalism And Empathy.
Availability: This Job Requires A Part-Time Commitment, So The Candidate Should Have A Flexible Schedule And Be Available To Work Nights, Weekends, And Holidays As Needed.
Communication
Time Management
Team Management
Technical Support
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Training and Development
Problem-Solving
Communication
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead Part Time in Charlotte, NC 28273, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, job responsibilities, and level of experience. Some companies may offer lower or higher salaries for this position. It is best to research the specific company and job listing for more accurate salary information.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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