Support Lead Part Time

Are you a natural leader with a passion for customer support? Do you thrive in a fast-paced, dynamic environment? We are seeking a part-time Support Lead to join our team at Five Below! As the Support Lead, you will play a vital role in ensuring our customers have an exceptional experience every time they visit our store. You will be responsible for leading and coaching a team of support associates, while also providing top-notch customer service yourself. If you have excellent communication skills, a positive attitude, and a desire to make a difference, we want to hear from you!

1. Lead and Coach: The Support Lead will be responsible for leading and coaching a team of support associates to ensure they are providing excellent customer service and meeting performance expectations.
2. Customer Service: The primary responsibility of the Support Lead is to ensure that every customer has an exceptional experience in the store. This includes addressing customer inquiries, concerns, and complaints in a timely and professional manner.
3. Team Management: The Support Lead will be responsible for managing the schedule and tasks of the support team to ensure efficient operations and a positive work environment.
4. Training and Development: The Support Lead will be responsible for training new support associates and providing ongoing development opportunities for the team to enhance their skills and knowledge.
5. Problem Solving: The Support Lead will be expected to handle and resolve any issues that may arise in the store, whether it be customer-related or operational.
6. Communication: Excellent communication skills are essential for the Support Lead. They will need to effectively communicate with team members, store management, and customers to ensure a smooth and positive experience for everyone.
7. Role Model: As a leader in the store, the Support Lead will be expected to set a positive example for the team by upholding company values and policies and demonstrating exceptional customer service.
8. Collaboration: The Support Lead will need to work closely with other store leaders and departments to ensure a cohesive and successful operation.
9. Adherence to Policies and Procedures: The Support Lead will be responsible for ensuring that all team members are following company policies and procedures, including safety and loss prevention measures.
10. Passion for the Brand: The Support Lead should have a passion for the company and its mission, and be able to effectively communicate that passion to their team and customers.

According to JobzMall, the average salary range for a Support Lead Part Time in Philadelphia, PA 19132, USA is $25,000-$40,000 per year. The actual salary may vary depending on factors such as experience, skills, and the specific employer.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.