Five Below

Support Lead Part Time

Five Below

Utica, IN 47130, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an enthusiastic and dedicated Support Lead to join our team at Five Below on a part-time basis. As the Support Lead, you will play a crucial role in ensuring the success of our store by providing exceptional customer service and leading our support team. We are searching for someone who is passionate about our brand and has a strong desire to help others. If you have previous retail experience, excellent communication skills, and the ability to work in a fast-paced environment, we would love to hear from you!

  1. Provide exceptional customer service: Deliver a positive and welcoming experience for customers by addressing their needs and concerns in a timely and efficient manner.
  2. Lead the support team: Oversee the daily operations of the support team and ensure that tasks are completed accurately and efficiently.
  3. Train and mentor team members: Provide guidance and support to team members, ensuring that they understand their roles and responsibilities and are equipped to provide excellent customer service.
  4. Communicate effectively: Maintain open and effective communication with both team members and customers, ensuring that any issues or concerns are addressed promptly and professionally.
  5. Ensure store success: Collaborate with other team members and departments to ensure that the store is meeting its goals and targets.
  6. Uphold brand standards: Demonstrate a strong passion for the brand and ensure that all team members are representing the brand in a positive and consistent manner.
  7. Handle customer inquiries and complaints: Address customer inquiries and complaints in a professional and timely manner, seeking solutions to ensure customer satisfaction.
  8. Maintain a clean and organized store: Oversee the cleanliness and organization of the store, ensuring that it reflects the brand image and provides a positive shopping experience for customers.
  9. Foster a positive and inclusive work environment: Promote a positive and respectful work culture by leading by example and enforcing company policies and procedures.
  10. Adapt to a fast-paced environment: Demonstrate the ability to work efficiently and effectively in a fast-paced environment, prioritizing tasks and managing time effectively.
Where is this job?
This job is located at Utica, IN 47130, USA
Job Qualifications
  • Customer Service Experience: A Support Lead At Five Below Should Have Experience In Providing Excellent Customer Service To Ensure Customer Satisfaction And Retention.

  • Leadership Skills: As A Support Lead, One Should Possess Strong Leadership Skills To Effectively Manage And Motivate A Team Of Support Associates.

  • Communication Skills: Strong Communication Skills, Both Verbal And Written, Are Essential For A Support Lead To Effectively Communicate With Customers, Team Members, And Upper Management.

  • Multitasking Abilities: Five Below Is A Fast-Paced Environment, And A Support Lead Should Be Able To Handle Multiple Tasks And Prioritize Them Accordingly.

  • Problem-Solving Skills: A Support Lead Should Have Excellent Problem-Solving Abilities To Handle Customer Complaints Or Issues, As Well As Resolve Any Operational Challenges That May Arise.

Required Skills
  • Data Analysis

  • Communication

  • Time Management

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Team Leadership

  • Organization

  • Training and Development

  • Problem-Solving

  • Multi-tasking

  • Prior

Soft Skills
  • Communication

  • Leadership

  • Multitasking

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Lead Part Time in Utica, IN 47130, USA is $25,000-$35,000 per year. However, this can vary depending on factors such as experience, location, and company size. It is recommended to research specific companies and job listings for more accurate salary information.

Additional Information
Five Below is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 31st, 2025
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 

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About Five Below

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.

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